Hatch Chile Rellenos (12 ct) Reviews

4.7 Rating 546 Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

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Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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“I ordered the Hatch Chile Rellenos along with two other items. They were shipped on August 17 and arrived August 19, shipped by way of UPS from Ohio to southern Illinois just outside of St. Louis, MO. There was no dry ice left in the box upon arrival although the contents were still cold but not completely frozen. The bag of chile rellenos arrived with a big cut in the bag exposing the contents to the outside. As a result a replacement order was sent by The Hatch Chile Store. The second shipment went out by way of UPS on August 22 and arrived August 25, four days to get from Ohio to southern Illinois just outside of St. Louis, MO. The replacement shipment had no dry ice left in the box again and the bag of chile rellenos was room temperature and unsafe to use. The Hatch Chile Store issued a refund but it took ~2 weeks to process and post the refund through PayPal onto my credit card. It was not clear to me whether using UPS and/or shipping in the hot summer is the best approach for obtaining this item. I would note that Customer Service was very responsive to my concerns. I may try ordering during cooler seasons.”

2 Helpful Report

Posted 2 years ago

“I never received my order How bout a refund?”

1 Helpful Report

Posted 2 years ago

Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. Upon looking up your order, it shows that UPS marked the order as "delayed" and then never delivered it. The carrier does not notify us when issues like this happen, so we do not always know when there are issues with our customers' deliveries. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

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Posted 2 years ago

“Left NM six years ago and realy miss NM Chile Rellenos. These answer my prayers.”

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Posted 2 years ago

“All 3 packages of my tamales were frozen in a big block, I had to use a knife to pay them apart. They were very icy also, but the quality we usual get sad to say.”

1 Helpful Report

Posted 2 years ago

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Posted 2 years ago

“These are by far the best!! Easy and quick to prepare on a busy weeknight and absolutely delicious. Love that Hatch chili flavor.”