TBR Reviews

2.3 Rating 357 Reviews

Questions

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“When is it going to be delivered?!”

Helpful Report

Posted 3 months ago

“I wrote to customer service and have not received a response after a few weeks. The rack is not iron, just black painted metal tubing. It also only fits Bordeaux style bottles and not champagne or other bottles. The lighting is very bright and needs to be on a dimmer, and there is no back panel as it appears in the pictures. The rack is together now so seems impossible to return. Low value for the money, unfortunately and no customer service.”

Helpful Report

Posted 3 months ago

“Never received”

Helpful Report

Posted 3 months ago

“Still not delivered; delivery company has been unresponsive, wine enthusiast has completely handed it off. Got a review request before the refrigerator has even arrived (3 weeks after ordering and paying in full).”

Helpful Report

Posted 3 months ago

“The wine fridge is very elegant and fits perfectly in our family room. I only gave it one star because it is very, very poorly assembled. The doors are do not align properly and because of that they don't open and close well. I have had to hire someone to come an fix it for me. Wine Enthusiast needs to reach out to or visit the manufacturer and bring this to their attention. The product should have been inspected before shipping it out. I am thankful that WE did give me credit to compensate for the repairs.”

2 Helpful Report

Posted 3 months ago

“3 weeks later, no response from wine enthusiast on email, chat, or calls and still no wine cellar, would never buy from them again. Worst customer service.”

Helpful Report

Posted 3 months ago

“A botched delivery process, no call, no show and another week of waiting for delivery is NOT a good look for Wine Enthusiast.”

Helpful Report

Posted 3 months ago

“This place is a joke. Literally tried to cancel my order 5 minutes after placing it and was met with an automated email stating they would do their best to cancel. If they weren’t able to cancel in time before shipment, I would receive an email telling me how to refuse delivery. Of course neither occurred and a second attempt to get a response after receiving the order has also been ignored. Avoid this company and save yourself the aggravation. Ironic how the only correspondence is the emails nagging for a review. Well here it is.”

Helpful Report

Posted 3 months ago