TBR Reviews

2.2 Rating 417 Reviews

About Wine Enthusiast:

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday.
Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine.

We hope you’ll join us with glass in hand.

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“Not installed yet”

Helpful Report

Posted 3 months ago

“Still don't have it. Why do you think I do? Was it delivered someplace else.”

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Posted 3 months ago

“See Above”

Helpful Report

Posted 3 months ago

“still have not received the item. not impressed with your delivery promise time of 1 week - been over 3 weeks without a scheduled delivery from your vendor”

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Posted 3 months ago

“This self infinity one LED racks are still in the cartons so I cannot comment on them now once they’re installed then I will take a photo and give further comments. Thank you.”

Helpful Report

Posted 3 months ago

“Ditto above”

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Posted 3 months ago

“Probably be better if I ever get them. Almost a week past the last scheduled possible date and still no response from W/E nor the freight company.”

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Posted 3 months ago

“I really loved this wine storage unit online and was excited to get it. The "white glove" delivery was not really a white glove experience. The unit is not supposed to be transported on end and that is how it was in the truck. We had two deliveries cancelled because the weight over 500 lbs required 4 movers. When we did get it, 4 showed up but really only 2 guys moved the unit inside. They had no idea what they were moving and why it was so heavy. After the movers left, we found a break in the handle on one of the doors. Another door is not aligned and when closed is not flush with the cabinet and clunks when moved. I contacted customer service and was offered 10% rebate which is unacceptable to me. So now we are waiting for a furniture repair person who was supposed to come Sat and cancelled. He called and left a message, we returned the call on Sat morning and have yet to hear back as to reschedule. So the entire experience is definately what I do not expect from Wine Enthusiast.”

1 Helpful Report

Posted 3 months ago