Hi Rob,
Thank you so much for your kind words! We're thrilled to hear that the neon sign made a wonderful addition to your home. It means a lot to us that you'd recommend the product — we hope it brings a great vibe to your space for years to come.
If you ever need another custom piece, we’re here and happy to help!
Warm regards,
Team Neon Champ
Dear James,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the website easy to navigate and that your sign arrived quickly. It's fantastic that you're receiving compliments during your music gigs—nothing beats that!
If you ever have more feedback or questions, feel free to reach out. Keep shining at your performances!
Warm regards,
Team Neon Signs
“My experience with Neon Signs has been positive and satisfactory despite a hiccup with the delivery of one of my items.
Mistakes happen and, in this instance, Neon Signs owned the mistake without trying to make excuses. I received a prompt reply to my emails and my issue was quickly rectified.
I've had no issues with the signs. They were shipped with care and the quality was as advertised.”
Dear Ash,
Thank you for your fantastic 5-star review! We’re glad to hear that your experience with us was positive and that we were able to swiftly address the delivery hiccup. Your understanding and patience mean a lot to us.
We appreciate your kind words about the quality of the signs and the care with which they were shipped. If you need any further assistance or have additional feedback, please don’t hesitate to reach out. Enjoy your beautiful signs!
Best wishes,
Neon Signs Support Team
“I did have a small issue with one of the 2 outdoor lights but this was immediately rectified and we have had nothing but positive reviews about them since”
Dear Nahid,
Thank you so much for your glowing 5-star review! We’re thrilled to hear that any issues with the outdoor lights were promptly resolved and that you’re receiving positive feedback on them. Your satisfaction is our utmost priority!
If you have any further comments or need assistance, please don’t hesitate to reach out. We hope the lights continue to shine brightly for you!
Best wishes,
Neon Signs Support Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that the sign is a perfect addition to your outdoor bar and that it looks great while mounting easily. Your satisfaction means the world to us!
If you have any more feedback or need assistance, please feel free to reach out. Enjoy the vibrant atmosphere the sign brings to your space!
Best wishes,
Neon Signs Support Team
“The PTA at our school created a lunch lounge to reward students for good behavior. We wanted to make it a fun space that the students would want to work hard and earn a chance to eat there. The students love our sign! It looks great and works great!”
Dear GPE,
Thank you for your wonderful 5-star review! We're delighted to hear that the neon sign is a hit in your school's lunch lounge and is helping to create a fun environment for the students. It’s great to know that it looks and works great!
If you have any more feedback or questions, please don’t hesitate to reach out. Enjoy the vibrant atmosphere your sign brings to the space!
Best wishes,
Neon Signs Support Team
Dear Michael,
Thank you for your outstanding 5-star review! We're delighted to hear that we were able to rectify the situation quickly and provide you with a replacement sign at no cost. Your satisfaction is our top priority!
If you have any further feedback or inquiries, please don’t hesitate to reach out. We hope you’re enjoying your new neon sign!
Best regards,
Neon Signs Support Team
“The sign itself was fine and worked as promised. The issue I had was I paid the extra $45.00 for shipping to ensure it would be here on a Thursday as I needed the sign Saturday. They deliver the sign on Friday…. Didn’t seem to bad but wait.. there is MORE!!! When I opened the box, there was NO PLUG which means I couldn’t USE the sign. The plug arrived on MONDAY!!! I was hosed out of the “ guaranteed shipping” and had to refund a client. Like I said, sign was fine but DON’T waste your money on the shipping.”
Dear Gregory,
Thank you for taking the time to share your experience. We appreciate your feedback, and I’m truly sorry to hear about the issues you encountered with the delivery and the missing plug. Your frustration is completely understandable, especially when timing is critical for your project.
While we are glad to know the sign itself met your expectations, it’s disappointing that the shipping process fell short and disrupted your plans. We strive for timely delivery and regret that we didn’t meet that standard for you.
Please reach out to our customer support team at cs@neonchamp.com if you have further concerns or need assistance. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Neon Signs Support Team
