Neon Signs Reviews

4 Rating 120 Reviews

About NeonChamp:

Welcome To NeonChamp! We are the makers behind cool custom neon signs catching everybody's attention in the USA! NeonChamp, primarily located in the USA, a team of creative enthusiasts is dedicated to designing high-quality neon signs that are not just pretty but also very pocket friendly. You can customize your own neon signs and use them for offices, homes, cafes, weddings, and other special occasions. We strive hard to provide only the best quality signs that are energy-efficient, durable, and, most importantly, easy to handle and install!

Visit Product Page

Aaron Watson

Verified Reviewer

“I purchased a neon sign from Neon Champ, and it arrived defective. The company advertises a 3-year warranty, but when I contacted customer service, it turned into a frustrating and exhausting ordeal. They repeatedly asked for multiple videos, photos, and explanations, dragging the process out and giving me the runaround instead of taking responsibility. It felt like they were more focused on avoiding a replacement than honoring their warranty. The product quality is poor, and the customer service is unresponsive, unhelpful, and time-wasting. If you value your money, time, and sanity, do not buy from this company. There are far better neon sign sellers who actually stand behind their products. Save yourself the headache — shop elsewhere.”

1 Helpful Report

Posted 1 week ago

Dear Aaron, Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. Receiving a defective sign and then feeling that the support process added more stress is not the experience we aim to provide. Our warranty process does require visual documentation so our technical team can accurately diagnose electrical or component faults and ensure the correct replacement parts or unit are issued. That said, the process should feel supportive and efficient and not repetitive or exhausting. If our communication gave the impression that we were avoiding responsibility, we sincerely apologize. That is not our intention, and it does not reflect our service standards. Your case deserves direct handling at this point. We are escalating this to a senior support specialist to review all materials you’ve already submitted so you are not asked to repeat steps unnecessarily. Once the fault is confirmed (which your description strongly indicates), we will move forward under the terms of the 3-year warranty with either a replacement unit or the appropriate resolution without further delay. To address this matter promptly, we have escalated your case internally and assigned a dedicated team member, Wan, to work with you directly. He will contact you from wan@canvaschamp.com and ensure your concerns are fully addressed. Our goal is to resolve this situation in a way that restores your confidence and ensures you are satisfied. We appreciate your patience and the opportunity to make this right. Warm regards, Neon Champ

Posted 1 week ago

“The actual sign itself is great, exactly as described on the website. The problem is that I ordered it at the end of November intending it to be a Christmas gift and listed in terms of production and shipping times indicated that it should arrive in time. I received a digital proof, responded with feedback, and then never heard back. When I reached out to customer service to inquire 10 days later, they told me they missed the message in their system. Because of this delay the item was delivered too late. Incredibly shoddy customer service and unacceptable that no one checked on outstanding orders in their system.”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for taking the time to share your experience. We sincerely apologize for the delay and the frustration this caused, especially given that the order was intended as a Christmas gift. While we’re glad to hear that the final sign itself met your expectations, we fully acknowledge that the breakdown in communication after your proof feedback is unacceptable. Missing your response and failing to proactively monitor outstanding approvals is not the level of service we strive to provide, and we understand how this directly led to the delayed delivery. Please accept our sincere apologies for this oversight and the inconvenience it caused during an important time. Your feedback has been shared internally so we can strengthen our review and follow-up processes and prevent this from happening again. We appreciate your honesty and the opportunity to learn from this experience. If you are open to it, our customer service team would be happy to connect with you directly to discuss this further and see how we can help make things right. Warm regards, Neon Champ

Posted 1 week ago

“I had two signs made up and they turned out amazing. Customer service was also really great..”

Helpful Report

Posted 2 weeks ago

Dear Customer, Thank you for your wonderful feedback. We’re delighted to hear that both of your signs turned out amazing and that you had a great experience with our customer service as well. Your satisfaction means a great deal to us, and we truly appreciate you choosing NeonChamp. We look forward to assisting you again on future projects. Warm regards, Neon Champ

Posted 2 weeks ago

Cameron Hoying

Verified Reviewer

“I got this as a Christmas present for my friend and it took way longer than said to ship and is definitely way too over priced for a 3 foot sign. The controller/dimmer doesn’t even work and we can hang it up with the given tools either.”

Helpful Report

Posted 3 weeks ago

Dear Cameron, Thank you for taking the time to share your experience. We sincerely apologize for the delay in delivery and for the issues you encountered with the controller and mounting hardware. This is certainly not the experience we want for our customers, especially when the item is intended as a gift. We have arranged for a member of our support team to reach out to you directly to assist with the controller/dimmer issue and ensure it is resolved as quickly as possible. We appreciate your patience and the opportunity to make this right. Warm regards, Neon Champ

Posted 3 weeks ago

Cameron Nugent

Verified Reviewer

“I had an issue with my neon sign. It came out great, but one of the wires physically damaged. I did everything I could to troubleshoot the problem, but was unsuccessful. I contacted NeonChamp who replied and seemed helpful. I sent them pics of the broken wire and explained I liked the sign so I didn’t need a new one. But I needed a replacement wire for it work. They simply stopped replying to me. I even sent confirmatory emails and they just ghosted me. Ridiculous company that would handle a customer this way. Never agin and would not recommend to my worst enemy.”

Helpful Report

Posted 3 weeks ago

Dear Cameron, We sincerely apologize for your experience and completely understand your frustration. While we’re glad to hear that you liked the neon sign itself, we are very sorry about the damaged wire and, more importantly, the lack of follow-up you experienced afterward. That is not acceptable and does not reflect the level of service we strive to provide. Being left without a response after providing details and photos is understandably upsetting, and we regret that this happened. We would very much like the opportunity to review this matter properly and help resolve it for you, including addressing the replacement wire issue. Please reach out again to cs@neonchamp.com and reference your previous communication so a senior member of our team can step in and assist promptly. Thank you for bringing this to our attention. We value customer feedback, even when it’s difficult to hear, and we hope to have the chance to make this right. Warm Regards, Canvas Champ

Posted 3 weeks ago

Jennifer Perin

Verified Reviewer

Incentivized

“I tried to order a sign for Christmas. The website wouldn't allow me to do so. I kept getting a message that the order couldn't be processed. I started a live chat with a customer support person to figure out what was happening. In the mean time, my credit card was charged 7 times. That's fine, it was a technical issue. The problem is that I had to reach out to the company several times (probably 8+) to try and get my money back. To this date (3 weeks later) I have only received 2 refunds and the company is telling me they only have record of 2 transactions. DO NOT ORDER FROM THEM.”

2 Helpful Report

Posted 1 month ago

Dear Jennifer, We sincerely apologize for this experience and completely understand how upsetting and unacceptable this situation has been. What you described with multiple charges, difficulty placing an order, and ongoing challenges receiving full refunds and is not the level of service or professionalism we strive to provide. While technical issues can occasionally occur, the lack of timely and accurate resolution afterward is especially concerning, and we are very sorry for the frustration and inconvenience this has caused you. We would like the opportunity to escalate this matter and have it reviewed thoroughly so it can be resolved properly. Please contact our customer support team again at wan@canvaschamp.com, include your order attempts, transaction references, and any supporting screenshots from your credit card statement, and request escalation to a senior support representative. Our team will work to reconcile the charges and ensure the remaining refunds are processed. Thank you for bringing this to our attention. We truly regret your experience and appreciate you giving us the opportunity to address it. Warm Regards, Canvas Champ

Posted 3 weeks ago

“Great sign, great quality unit, delivered in good time I would most definitely recommend to anyone.”

1 Helpful Report

Posted 1 month ago

Dear Ben, Thank you for your positive feedback and for choosing Canvas Champ. We’re delighted to hear that you’re happy with the sign, its quality, and the delivery time. Your recommendation means a great deal to us, and we truly appreciate your support. Warm Regards, Neon Champ

Posted 3 weeks ago

“The sign turned out perfectly. The website made it easy to block it out and I liked the choices. It came in a reasonable time for a custom job. I didn’t realize the power supply would be shipped separately and panicked, but when I talked to them on the phone they were very friendly and told me what was happening. I was a little disappointed the controller was cracked when it got here but it still works. My dad was very surprised with the new addition to his sound studio. Best idea I’ve gotten him ever. Keep up the good work!”

3 Helpful Report

Posted 1 month ago

Dear Customer, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that the sign turned out perfectly and that you found the design process easy with plenty of good options. It’s great to know the delivery timeframe met your expectations for a custom piece and that our team was able to quickly clarify the separate shipment of the power supply. We do apologize that the controller arrived cracked, even though it is still functioning. That is certainly not ideal, and we appreciate you mentioning it so we can continue improving our packaging and quality checks. Most importantly, we’re thrilled to hear how much your dad loved the sign and that it was such a special addition to his sound studio. Thank you for your kind words and encouragement. Warm Regards, Neon Champ

Posted 3 weeks ago