Dear Nathalie,
Thank you for sharing your thoughts with us. We're glad to hear that you find the design beautiful, but we're sorry to learn that the brightness didn't meet your expectations and that the material wasn’t what you anticipated.
Our intention is always to provide a product that delights, and your feedback is invaluable in helping us improve. If there's anything specific you'd like to discuss further, please feel free to reach out to us at cs@neonchamp.com.
Thank you for your understanding, and we hope to enhance your experience in the future.
Best regards,
Neon Champ Support Team
Dear Roger,
Thank you for your fantastic 5-star review of Neon Signs! We’re so glad to hear that your sign arrived perfectly packed and met your expectations. It’s always our goal to deliver products that impress.
If you need anything else in the future or have any questions, please feel free to reach out. We’re here to help and look forward to serving you again!
Best wishes,
Neon Signs Support Team
Dear James,
Thank you for your fantastic 5-star review of Neon Signs! We're thrilled to hear that you love the product and found the packaging solid and easy to operate. It's wonderful to have you as a customer, and we appreciate your interest in getting more!
If you have any questions or need assistance in the future, please don’t hesitate to reach out. Happy to help and looking forward to seeing you again!
Best wishes,
Neon Signs Support Team
“I ordered a custom sign for my wife. When it arrived, I appreciated how well the packaging protected the sign. There was a minor flaw that I contacted the company about, and they informed me how to repair without having to return it to them, which is far more convenient for both myself and the company. The only thing I might recommend to improve on is communication about the status of the creation of the sign or timeline for when it will ship. Outside of that, I appreciate the craftsmanship and support.”
Dear Valued Customer,
Thank you for your wonderful 5-star review of Neon Signs! We're thrilled to hear that you appreciated the packaging and found our support team helpful in addressing the minor flaw. It's great to know that our repair guidance made things convenient for you.
We appreciate your feedback regarding communication on the status of orders, and we’ll certainly take it into consideration as we continue to improve our processes.
If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help, and we hope your custom sign brings joy to you and your wife!
Best wishes,
Neon Signs Support Team
“To say we are thrilled with our purchase is an understatement. We had excellent communication from the company. Received a black and white mock up before ordering, received all tracking information timely. I think it took about 2 weeks from confirmation until we had it in our home. Installation was quick and easy! Would definitely recommend this company.”
Dear Valued Customer,
Thank you for your amazing 5-star review of Neon Signs! We’re absolutely delighted to hear that you're thrilled with your purchase and that our communication met your expectations. Knowing that the mock-up and timely tracking information helped enhance your experience truly warms our hearts.
It’s fantastic to hear that the installation was quick and easy; we aim to provide a seamless process from start to finish. Your recommendation means the world to us!
If you ever need assistance or have questions in the future, don’t hesitate to reach out. Enjoy your new sign!
Best wishes,
Neon Signs Support Team
“We purchased a sign for our daughter for Christmas, unfortunately was lost in transit somewhere. Emailed customer service, was responded to the same day and they sent me a new sign! Just in time for Christmas! Would highly recommend.”
Dear Jeff,
Thank you for your amazing 5-star review of Neon Signs! We're so glad to hear that our customer service team was able to assist you promptly and that you received a new sign just in time for Christmas. Your recommendation means a lot to us!
If you need anything at all in the future or have any questions, don’t hesitate to reach out. We hope your daughter loves her new sign!
Best wishes,
Neon Signs Support Team
“The name sign is beautiful and I appreciate the packaging that the sign is sent in because it is really durable. Great price, size and turnaround on receipt.”
Dear Idania,
Thank you for your glowing 5-star review of Neon Signs! We're overjoyed to hear that you find the name sign beautiful and appreciated the durable packaging. Your feedback on the price, size, and turnaround time is greatly appreciated, and it motivates us to keep delivering quality products.
If you need any assistance or have questions in the future, please feel free to reach out. Enjoy your stunning new sign!
Best wishes,
Neon Signs Support Team
Dear Steven,
Thank you so much for your wonderful 5-star review of Neon Signs! We’re delighted to hear that you are happy with both the sign and the service from our team. Your satisfaction means the world to us!
If you ever have any questions or need assistance down the road, please feel free to reach out. Enjoy your fabulous new sign!
Best wishes,
Neon Signs Support Team
