Neon Signs Reviews

4.1 Rating 134 Reviews

About NeonChamp US:

Welcome To NeonChamp! We are the makers behind cool custom neon signs catching everybody's attention in the USA! NeonChamp, primarily located in the USA, a team of creative enthusiasts is dedicated to designing high-quality neon signs that are not just pretty but also very pocket friendly. You can customize your own neon signs and use them for offices, homes, cafes, weddings, and other special occasions. We strive hard to provide only the best quality signs that are energy-efficient, durable, and, most importantly, easy to handle and install!

Visit Product Page

“I had two signs made up and they turned out amazing. Customer service was also really great..”

Helpful Report

Posted 6 months ago

Dear Customer, Thank you for your wonderful feedback. We’re delighted to hear that both of your signs turned out amazing and that you had a great experience with our customer service as well. Your satisfaction means a great deal to us, and we truly appreciate you choosing NeonChamp. We look forward to assisting you again on future projects. Warm regards, Neon Champ

Posted 6 months ago

Cameron Hoying

Verified Reviewer

“I got this as a Christmas present for my friend and it took way longer than said to ship and is definitely way too over priced for a 3 foot sign. The controller/dimmer doesn’t even work and we can hang it up with the given tools either.”

Helpful Report

Posted 6 months ago

Dear Cameron, Thank you for taking the time to share your experience. We sincerely apologize for the delay in delivery and for the issues you encountered with the controller and mounting hardware. This is certainly not the experience we want for our customers, especially when the item is intended as a gift. We have arranged for a member of our support team to reach out to you directly to assist with the controller/dimmer issue and ensure it is resolved as quickly as possible. We appreciate your patience and the opportunity to make this right. Warm regards, Neon Champ

Posted 6 months ago

Cameron Nugent

Verified Reviewer

“I had an issue with my neon sign. It came out great, but one of the wires physically damaged. I did everything I could to troubleshoot the problem, but was unsuccessful. I contacted NeonChamp who replied and seemed helpful. I sent them pics of the broken wire and explained I liked the sign so I didn’t need a new one. But I needed a replacement wire for it work. They simply stopped replying to me. I even sent confirmatory emails and they just ghosted me. Ridiculous company that would handle a customer this way. Never agin and would not recommend to my worst enemy.”

Helpful Report

Posted 7 months ago

Dear Cameron, We sincerely apologize for your experience and completely understand your frustration. While we’re glad to hear that you liked the neon sign itself, we are very sorry about the damaged wire and, more importantly, the lack of follow-up you experienced afterward. That is not acceptable and does not reflect the level of service we strive to provide. Being left without a response after providing details and photos is understandably upsetting, and we regret that this happened. We would very much like the opportunity to review this matter properly and help resolve it for you, including addressing the replacement wire issue. Please reach out again to cs@neonchamp.com and reference your previous communication so a senior member of our team can step in and assist promptly. Thank you for bringing this to our attention. We value customer feedback, even when it’s difficult to hear, and we hope to have the chance to make this right. Warm Regards, Canvas Champ

Posted 6 months ago

Jennifer Perin

Verified Reviewer

Incentivized

“I tried to order a sign for Christmas. The website wouldn't allow me to do so. I kept getting a message that the order couldn't be processed. I started a live chat with a customer support person to figure out what was happening. In the mean time, my credit card was charged 7 times. That's fine, it was a technical issue. The problem is that I had to reach out to the company several times (probably 8+) to try and get my money back. To this date (3 weeks later) I have only received 2 refunds and the company is telling me they only have record of 2 transactions. DO NOT ORDER FROM THEM.”

2 Helpful Report

Posted 7 months ago

Dear Jennifer, We sincerely apologize for this experience and completely understand how upsetting and unacceptable this situation has been. What you described with multiple charges, difficulty placing an order, and ongoing challenges receiving full refunds and is not the level of service or professionalism we strive to provide. While technical issues can occasionally occur, the lack of timely and accurate resolution afterward is especially concerning, and we are very sorry for the frustration and inconvenience this has caused you. We would like the opportunity to escalate this matter and have it reviewed thoroughly so it can be resolved properly. Please contact our customer support team again at wan@canvaschamp.com, include your order attempts, transaction references, and any supporting screenshots from your credit card statement, and request escalation to a senior support representative. Our team will work to reconcile the charges and ensure the remaining refunds are processed. Thank you for bringing this to our attention. We truly regret your experience and appreciate you giving us the opportunity to address it. Warm Regards, Canvas Champ

Posted 6 months ago

“Great sign, great quality unit, delivered in good time I would most definitely recommend to anyone.”

2 Helpful Report

Posted 7 months ago

Dear Ben, Thank you for your positive feedback and for choosing Canvas Champ. We’re delighted to hear that you’re happy with the sign, its quality, and the delivery time. Your recommendation means a great deal to us, and we truly appreciate your support. Warm Regards, Neon Champ

Posted 6 months ago

“The sign turned out perfectly. The website made it easy to block it out and I liked the choices. It came in a reasonable time for a custom job. I didn’t realize the power supply would be shipped separately and panicked, but when I talked to them on the phone they were very friendly and told me what was happening. I was a little disappointed the controller was cracked when it got here but it still works. My dad was very surprised with the new addition to his sound studio. Best idea I’ve gotten him ever. Keep up the good work!”

3 Helpful Report

Posted 7 months ago

Dear Customer, Thank you very much for your detailed and thoughtful review. We’re delighted to hear that the sign turned out perfectly and that you found the design process easy with plenty of good options. It’s great to know the delivery timeframe met your expectations for a custom piece and that our team was able to quickly clarify the separate shipment of the power supply. We do apologize that the controller arrived cracked, even though it is still functioning. That is certainly not ideal, and we appreciate you mentioning it so we can continue improving our packaging and quality checks. Most importantly, we’re thrilled to hear how much your dad loved the sign and that it was such a special addition to his sound studio. Thank you for your kind words and encouragement. Warm Regards, Neon Champ

Posted 6 months ago

“I chose the option to design directly on their website. It was pretty user friendly. I needed a fairly large size with large letters , 40”x30” roughly, but the design dimensions maxed out around 20”x30” for some reason. I was hoping the letters would be fairly large but instead the space between each word was large, making it tall and skinny. I didn’t see anywhere to adjust the height of the letters in the design app, probably my oversight. I’m happy enough with the sign just not what I expected.”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the online design tool user-friendly and that you’re overall happy with the sign. We do understand, however, how disappointing it can be when the final proportions and letter sizing don’t align with what you originally envisioned—especially for a large custom piece like this. Your comments about the design dimension limits and the inability to clearly adjust letter height are very helpful. While spacing and scaling can sometimes be influenced by the design layout, we recognize that the tools should make those controls clearer and more intuitive. We appreciate you pointing this out, as feedback like yours helps us improve the design experience for future customers. If you would like us to review your order or discuss possible adjustments or options for future projects, our customer support team would be happy to assist at cs@neonchamp.com. Thank you again for your honest feedback and for choosing Canvas Champ. Warm Regards, Neon Champ

Posted 6 months ago

“Delivered faster than expected. Packaged extremely well. The quality of this product is 5 star. So very happy with the company. After receiving this product with no problems, “I would not use any other company”! I love this lights and plan on ordering more for holiday decor.”

2 Helpful Report

Posted 7 months ago

Dear Tammy, Thank you very much for your enthusiastic feedback and for choosing Canvas Champ. We’re thrilled to hear that your order arrived quickly, was securely packaged, and that you’re so pleased with the quality. It’s incredibly rewarding to know you would not use any other company and that our lights have made a positive impact on your holiday décor. We truly appreciate your support and look forward to helping you create more beautiful decorations in the future. Warm Regards, Neon Champ

Posted 6 months ago