Neon Signs Reviews

4.1 Rating 134 Reviews

About NeonChamp US:

Welcome To NeonChamp! We are the makers behind cool custom neon signs catching everybody's attention in the USA! NeonChamp, primarily located in the USA, a team of creative enthusiasts is dedicated to designing high-quality neon signs that are not just pretty but also very pocket friendly. You can customize your own neon signs and use them for offices, homes, cafes, weddings, and other special occasions. We strive hard to provide only the best quality signs that are energy-efficient, durable, and, most importantly, easy to handle and install!

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Marianna Jakeli

Verified Reviewer

“I bought this as a gift for my husbands man cave, he really liked it! I was worried about how it would be shipped and it was great”

1 Helpful Report

Posted 3 months ago

Dear Marianna, Thank you so much for sharing this! We’re really glad to hear that your husband loved the sign and that’s what makes it all worth it. It’s completely understandable to be concerned about shipping, especially for something delicate, so we’re happy to know it arrived safely and met your expectations. We put a lot of care into packaging to ensure everything reaches you in perfect condition. Thank you again for your support and we’d love to help you create another great gift in the future! Warm Regards, Neon Champ

Posted 3 months ago

“Our granddaughter loved her extra heart sign!”

Helpful Report

Posted 3 months ago

Dear Customer, Thank you so much for sharing this! We’re absolutely delighted to hear that your granddaughter loved her extra heart sign and that’s such a sweet and special choice. It means a lot to us to be part of moments like these and create something that brings joy. We truly appreciate your support and are so glad the sign made her happy. We’d love to create something just as meaningful for you again in the future. Neon Champ

Posted 3 months ago

“Seems like great quality. Love the sign and my niece and nephew do as well. I'm sure "ELIANNA" will have it long after I'm gone. It is clear, bright and we love the dimmer feature. I'm about to oder one for a friend at work that recently had a baby Boy "LORENZO". Order coming soon.”

1 Helpful Report

Posted 3 months ago

Dear Tom, Thank you so much for sharing this and it truly means a lot to us! We’re delighted to hear that you and your family love the sign, and that it’s something special for Elianna. Knowing it’s bright, clear, and something that can be cherished for years to come is exactly what we hope to create with every piece. We’re also glad you’re enjoying the dimmer feature and it’s a great way to set the perfect mood. And how exciting about your upcoming order for Lorenzo and that’s going to make such a meaningful and thoughtful gift! We’d be honored to create another special piece for you. Thank you again for your support and we look forward to bringing your next design to life. Warm Regards, Neon Champ

Posted 3 months ago

Richard Quindry

Verified Reviewer

“Looks good. I bet the love it”

Helpful Report

Posted 4 months ago

Dear Richard, Thank you so much! We really appreciate your feedback. We’re glad you think it looks good, and we’re confident they’ll absolutely love it once they see it in person—that reveal moment is always the best part! Thanks again for choosing Neon Champ, and we hope it brings a lot of smiles. Warm Regards, Canvas Champ

Posted 4 months ago

“I needed a sign and fast for a friend's birthday. Not only was the finished product amazing, it came a few days before they said it would. 10/10 would recommend and definitely using them again for future events.”

Helpful Report

Posted 4 months ago

Dear Customer, Thank you so much for the fantastic review! We’re really glad we could come through for you—especially with a tight timeline for such a special occasion. It’s great to hear that the sign arrived even earlier than expected and that the final product impressed you. We know how important timing can be for events like birthdays, so delivering both quality and speed is something we always strive for. Your recommendation means a lot to us. Thank you for choosing Neon Champ, and we’d be more than happy to help make your future events just as memorable. Warm Regards, Neon Champ.

Posted 4 months ago

“We recently ordered a custom sign from Neon Champ and couldn’t be happier with how it turned out. The quality is outstanding—bright, clean, and exactly what we envisioned. The whole process was smooth from start to finish, and the final product really stands out and elevates our space. If you’re considering a custom neon sign, I’d definitely recommend them!”

Helpful Report

Posted 4 months ago

Dear Jackie, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your custom sign turned out exactly as you envisioned. It’s great to know that the quality, brightness, and clean finish stood out to you—that’s exactly what we aim to deliver with every piece. We’re also glad the entire process felt smooth from start to finish, as providing a seamless experience is just as important to us as the final product. Hearing that the sign elevates your space is the best compliment we could receive. Thank you for your recommendation and support and we’d love to create something just as impactful for you again in the future. Warm Regards, Neon Champ

Posted 4 months ago

Aaron Watson

Verified Reviewer

“I purchased a neon sign from Neon Champ, and it arrived defective. The company advertises a 3-year warranty, but when I contacted customer service, it turned into a frustrating and exhausting ordeal. They repeatedly asked for multiple videos, photos, and explanations, dragging the process out and giving me the runaround instead of taking responsibility. It felt like they were more focused on avoiding a replacement than honoring their warranty. The product quality is poor, and the customer service is unresponsive, unhelpful, and time-wasting. If you value your money, time, and sanity, do not buy from this company. There are far better neon sign sellers who actually stand behind their products. Save yourself the headache — shop elsewhere.”

1 Helpful Report

Posted 6 months ago

Dear Aaron, Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. Receiving a defective sign and then feeling that the support process added more stress is not the experience we aim to provide. Our warranty process does require visual documentation so our technical team can accurately diagnose electrical or component faults and ensure the correct replacement parts or unit are issued. That said, the process should feel supportive and efficient and not repetitive or exhausting. If our communication gave the impression that we were avoiding responsibility, we sincerely apologize. That is not our intention, and it does not reflect our service standards. Your case deserves direct handling at this point. We are escalating this to a senior support specialist to review all materials you’ve already submitted so you are not asked to repeat steps unnecessarily. Once the fault is confirmed (which your description strongly indicates), we will move forward under the terms of the 3-year warranty with either a replacement unit or the appropriate resolution without further delay. To address this matter promptly, we have escalated your case internally and assigned a dedicated team member, Wan, to work with you directly. He will contact you from wan@canvaschamp.com and ensure your concerns are fully addressed. Our goal is to resolve this situation in a way that restores your confidence and ensures you are satisfied. We appreciate your patience and the opportunity to make this right. Warm regards, Neon Champ

Posted 6 months ago

“The actual sign itself is great, exactly as described on the website. The problem is that I ordered it at the end of November intending it to be a Christmas gift and listed in terms of production and shipping times indicated that it should arrive in time. I received a digital proof, responded with feedback, and then never heard back. When I reached out to customer service to inquire 10 days later, they told me they missed the message in their system. Because of this delay the item was delivered too late. Incredibly shoddy customer service and unacceptable that no one checked on outstanding orders in their system.”

Helpful Report

Posted 6 months ago

Dear Customer, Thank you for taking the time to share your experience. We sincerely apologize for the delay and the frustration this caused, especially given that the order was intended as a Christmas gift. While we’re glad to hear that the final sign itself met your expectations, we fully acknowledge that the breakdown in communication after your proof feedback is unacceptable. Missing your response and failing to proactively monitor outstanding approvals is not the level of service we strive to provide, and we understand how this directly led to the delayed delivery. Please accept our sincere apologies for this oversight and the inconvenience it caused during an important time. Your feedback has been shared internally so we can strengthen our review and follow-up processes and prevent this from happening again. We appreciate your honesty and the opportunity to learn from this experience. If you are open to it, our customer service team would be happy to connect with you directly to discuss this further and see how we can help make things right. Warm regards, Neon Champ

Posted 6 months ago