“Unfortunately I have not been able to enjoy the product I bought for my wife as the delivery company delivered the product to the wrong address.. still waiting for them to track it and make it right... Until then, the surprise still a surprise”
“Je n'arrive plus à me rendre sur mon compte pour effectuer un échange ou un remboursement. j'ai demandé à changer mon mot de passe mais je n'ai pas eu de retours.”
“Das ist meine zweite Holzkern Uhr. Ich bin wie beim ersten Mal begeistert. Das einzige Manko ist, das ein Stift in einem Glied leider so fest sitzt das man diesen zwar drehen aber nicht herausnehmen kann. Hindert nichts an der Tatsache das diese Uhr trotzdem echt toll verarbeitet ist. Kleinere Fehler können immer mal passieren.”
“Schnelle Lieferung, schöne Verpackung. Die Uhr ist wie beschrieben, das Kürzen des Armbands war einfach, da das Werkzeug hierfür gleich mitgeliefert wurde. Das Tragen ist sehr angenehm, die Uhr ist sehr leicht.”
“I like a lot of the products online but sometimes they arrive and seem bigger or smaller than they looked online. And returning something costs a fortune. But there are a lot of nice designs.”
Hi Daniel,
thank you very much for your review.
We are really sorry that your unique piece of nature turned out smaller than expected.
We always strive to present all products in different lighting conditions and perspectives in order to create realistic expectations.
Also, when you click on a model in our online shop, you can find all the dimensions directly under ‘Specifications'.
Perhaps you will find another suitable unique piece in our online store: With over 1000 designs, there is usually something for every taste and occasion. We are also happy to advise you on the search for the right piece of nature - just let us know. :)
As stated on our website, we voluntarily pay for the initial shipping of all orders to our customers. Moreover, we always provide our customers with a prepaid return label in case of warranty claims or damages, as we strive for excellent customer service.
However, as a growing new brand we currently cannot bear the costs for return shipping of flawless products for certain countries due to disfavor or disapproval.You can also find this information on our website in our withdrawal policy: https://www.world.holzkern.com/en_world/withdrawal/
We kindly ask for your understanding in this case.
Of course you are welcome to contact us anytime via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach out to us because it helps us to assist you in the best possible way based on the information you provide. :)
Kind regards,
The Holzkern Team