Ella Palm Reviews

Name: Ella Palm
Rating: 4.77

4.8 Rating 193 Reviews

95 %

of reviewers recommend Ella Palm

4.8

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

info@ellapalm.com

Location:

shoreham by sea
bn43 5hl

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Ella Palm 1 star review on 19th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 3 months ago

“Necklace broker under warranty - been ignored since the 8th of January.”

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Posted 5 months ago

“Lovely gifts purchased for Christmas in the Black Friday Sale. Very well packaged and affordable jewellery which seems very good quality.”

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Posted 6 months ago

“No customer service, I have messaged multiples times over a couple of weeks period with no response for a damaged item which broke within a couple of wears. I have purchased products in the past and loved them, however the lack of any customer care I will no longer be recommending the brand.”

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Posted 9 months ago

“The first item I ordered turned out to be not quite what I wanted, the necklace was a little too short, but they made no fuss at all about changing it and sent a slightly longer chain the next day which was perfect. They were very helpful and communicated well. Lovely designs and packaging also :)”

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Posted 1 year ago

“Always high quality pieces, unique and beautiful designs very happy with my pearl necklace.”

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Posted 1 year ago

“Nice jewellery but! their customer service is non existent. I have ordered 12 times from them. Every time it took 2 weeks for the parcel to arrive if they didn’t forget to send it. That happened too, or blamed it on evri. Happened too. You send a chaser email, they ignore you and quickly rush to send it. So then in a day or two you get the notification that they finally posted it. You only get a response to your email if you start putting negative comments under their instagram posts. Otherwise YOU ARE JUST IGNORED. All my 12 orders took ages to arrive. There is always an excuse such as understaffed, holidays, they are handmade, never own their mistakes. My very last order again took 2 weeks to arrive TO THE WRONG ADDRESS. I have never in my life experienced a shop not using an address that you have on your account and selected at checkout but randomly picked a completely different one. I did send an email regarding this, and being loyal to their usual style- they had nothing to say about it or apologise or to own their error- NO! They ignored me again! I can see from others below that they can be responsive when they like but to address their mistakes is a NO! I found this very insulting, the worst customer service and this is not the way to retain a loyal customer. After 12 orders I think I can call myself a loyal customer. They can have beautiful jewellery when you are constantly let down and ignored when issues arise then you are better off spending your hard earn money elsewhere where you are appreciated and respected.”

Helpful Report

Posted 1 year ago

Hi Gabi, I extend my sincere apologies for the ongoing disappointment you've experienced with our service. Your feedback is invaluable, and I deeply regret any inconvenience caused. As the owner of Ella Palm, preserving the essence of a small boutique business has always been my goal. However, during busy periods, managing the surge in handmade orders becomes exceptionally challenging. I completely understand if you choose not to shop with us again, but I want to express my gratitude for the orders you've placed with my company. Each one is genuinely appreciated. We are launching a smaller collection in the new year that will be more manageable for us, aiming to minimise any further issues with delivery times. Once again, I apologise for any disappointment you've experienced while shopping with Ella Palm. I am committed to improving our service and delivery times in the future and hope that you can shop with us again when we return. Kindest regards, Zara

Posted 1 year ago

“Delighted with my pieces, beautiful items thankyou :)”

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Posted 1 year ago

“The pearl Alexandra pendant necklace I bought was beautiful, looks just like it does in the pictures or even better. I'm very pleased with it and seems very good quality. The packaging was very good too. Only thing I wasn't a 100% happy with was the time it took to arrive to Germany ( 10 days) I appreciate it is a busy time of year but I would of given 5 stars if it had arrived more promptly. Overall I am very happy with my purchase thank you.”

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Posted 1 year ago

“Everything was lovely, nice gift packaging shipping was fast. Great experience. The only reason I’m not giving 5 stars is because a lot of products I was interested in were not available (sold out) Would buy from you again multiple times!”

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Posted 1 year ago

“Gorgeous jewellery and always very good quality, my favourite brand :)”

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Posted 1 year ago

“Fab range of jewellery great quality and lovely packaging!”

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Posted 1 year ago

“Quick shipping gorgeous pieces!”

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Posted 1 year ago

“Beautiful and high quality pieces, even better than the website - which are already gorgeous. Very pleased with my purchase.”

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Posted 1 year ago

“The customer service is great - every time I've reached out to the team for sizing help or order questions they have been very responsive, pleasant, and eager to assist. They really make you feel like a valued customer.”

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Posted 1 year ago

“Beautiful company, with some amazing pieces and very good quality. I love the range. Such a great company to buy from, easy and quick delivery and very beautiful packaging! You can tell they care :)”

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Posted 1 year ago

“Stunning pearl jewellery!! Excellent quality very happy with my order.”

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Posted 2 years ago

“Stunning jewellery and beautiful packaging”

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Posted 2 years ago

“Beautiful pearl earrings very good quality for the price and came well packaged”

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Posted 2 years ago

“Thankyou to Zara for a very friendly and personal service. I had an issue with a pearl bracelet that was unfortunately too small. Within a day they had made the bracelet to suit my size and was delivered the next day. Beautiful pearl jewellery with a lot of care and attention thankyou”

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Posted 2 years ago

Ella Palm is rated 4.8 based on 193 reviews