Vincent van den Bos
Very disappointed and upset. I ordered approxemently 3 weeks back and it has gaven me nothing but headaches. After the package almost made its way to its destination The tacking information was showing an "Alert" detailed as "incorrect address" I was not sure what that ment since my personal data (address etc.) was perfectly fine. I than called Post NL international since the package was stuck at the sorting centre for further information, they could not stop the package from being sent back to the shipper (vapesourcing) they told me to contact the shipper. Knowing this i contacted vapesourcing via email on there website. After 3 days i got a message back asking for more details which i quickly responded to, yet it took them another 2 days to respond to that message again. On that email they asked me to verify my data (address etc.) Which i did, knowing it IS correct. NOTHING was wrong about my address. They also told me to go to my local post office to ask for the reason it got send back. So off i went, only to find out they could not help me either. This i told them in yet another email. Today i recived another email back from Vapesourcing. Saying this: Dear Vincent, Thank you for your feedback. After checking it with shipping company, we regret to tell you the package is destroyed by local agency for the unknown reason. 2020-09-17 00:46The address of the item is incorrect and will be returned My address....... Please note we have sent the package out in good faith and customer is solely responsible to collect it. There will be no compensation can be offered in such cases. Please review our terms and conditions here: Thank you for your understanding. This makes me very upset. How am i responsible for this? It has and had the correct address. I could not accept the package cause it has never gotten further then the sorting centre in my country. I did everything i could only to be disappointed and lose over 50€ for something i could do nothing about.... I made a claim at Paypal. This is not how you threat your customers.
3 years ago
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Vapesourcing has a 2.4 average rating from 163 reviews

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