“I was asking if I could get a better renewal price. Although not much better in price amounts insured where better and a lower excess. Not bad all in all.
KB6 was nice and polite.”
“lm8 led me through the procedure of purchasing a car insurance with patience and respect. She was very thorough in ensuring that I understood everything.”
“I would like to report that nk3 was very patient with me and made sure that I understood all the answers to my questions. We had problems accessing the documents and nk3 provided us with the necessary information.”
“I had an issue with regards to a specified item and was told by one customer services agent that if I did not supply a valuation that I could not claim for the item in the event of loss or theft.
I then spoke to another agent (MB9) the following day and it was fully explained to me that I would only be insured to the maximum value for a single item if I did not supply a valuation.
The second agent (MB9) was very helpful and fully answered my query.”
