“Very good service. However, KW9 did speak very fast and, although I asked her to speak more slowly, she continued to speak too fast for me. But she was otherwise very helpful.”
“It was annoying that the information put into the comparison site was not transferred to the policy. eg. First line of address, relation to second policy holder, property security details all wrong”
“Very lovely yorkshire folk at one call spoke with home team ag3 was my advisor. Very nice manner explained everything clearly gave me very good deal with premium cover all for less than my online quote. If i had to pick any kind of fault the phone call is very lengthy but ag3 (ashley green) was very funny and chatty. Customer service outstanding!”
“Although the line rang for nearly 10 minutes before someone answered at least when I did get through a very helpful young man Luke Hudson (LH7) helped me with my enquiries. He was very pleasant, easy to talk to and understanding.”
“Although the line rang for nearly 10 minutes before someone answered at least when I did get through a very helpful young man Luke Hudson (LH7) helped me with my enquiries. He was very pleasant, easy to talk to and understanding.”
“Good value, clear documentation and quick decision. Only disappointment was the upward amendment made to the premium because of an incident which I never actually claimed for off my then insurers nearly 5 years ago.”
“i was provided with an excelent service 5*,i knew what i wanted. But the customer care service person was extremly polite & friendly.Keep it up ONECALL.”
“Efficient service from JC1 to making a mid term adjustment to my car insurance. Little difficult to understand what he was saying at times due to background noise and speaking very fast. Competitive quote though and documentation straight away.”
“Quick and efficient. only negative was staff speak so quickly they almost mumble and you feel a bit like you are talking to a machine. not very personal. It is a shame the personal touch of the past is so rare these days.”
“While I was pleased with the price and the content I felt I was dealt with in a hurried way and she spoke too quickly as if she wanted me to buy quickly in case I changed my mind”
“A) The service when I have renewed my policy was excellent & easy.
B) I have made a claim last year. The claim was at 2 stages.
Stage 1-Repoeting the claim: This process was very poor & below any standard & I have considered to not renew my policy with Onecall. It was difficult & expensive phone call to get hold of anyone & when I have eventually done that I have passed around & talk to all sorts of people & one thing one common between all of them. Lack of knowledge, competency etc. At one stage I have been passed to someone dealing with motor insurance even though my claim was a home insurance issue!!
Stage 2: After reporting the claim the communication was also patchy, not efficient & definitely not professional. At one stage email gone missing!! However, the service was acceptable when the claim was accepted.
Conclusion:
It is not acceptable in this day & age Onecall cannot process & handle such a basic & routine task.
Regards
Masoud Jafari”
“Very good price, shame they didn't mention some of the requirements, ie that I had to have an electrical safety certificate. I only found this after I had paid.”
“MC7 was brilliant. I had to renew on the day and had she sorted it all out. It is by far the easiest motor insurance transaction I have done in unusual circumstances. Well done MC7”
“Excellent service from AR6, my only advice is please slow down, I found I had to ask several times to repeat as I could not quite catch what you were saying. I am very pleased with the policy I was offered, which has saved me quite a few pounds so pleased I found you.”
“Dealt with my SW1. Was a renewal so a lot of the information was known. But went through the renewal and spoke quickly and clearly meaning time wasn't wasted. All points clearly explained and my questions answered.”
