“Spoke to an advisor CL4 - Charmaine regarding my insurance certificate which hadn't arrived. She was very helpful and emailed it over to me immediately as I was on the phone. A very prompt efficient service”
“The last customer adviser I spoke to KB6 was very helpful and was able to rectify the problems I had received when trying to obtain insurance with Zenith. When I purchased a policy through Zenith using One Call it was nothing but a head ache that I wish I had never started.
Kimberley was excellent though and turned my experience with One Call around. Thank you”
“Service today was provided by customer service agent RT6 who provided clear advice and instructions on what would happen during the process of renewal. She also competently answered any questions.
The whole process this time happened smoothly.”
“I rang up to see if they could better the renewal quote they had sent me before shopping around. I spoke to username KB6 and although the price she quoted was only a bit cheaper the excess was less and the insured amounts were more.”
“Not so easy to get hold of, the option on the phone for home insurance kept going to car insurance. A lady code name AE2 (Ashley) finally told me what I needed after another lady in the car insurance section told me to ignore the options and click on option 3 ;)”
“called to discuss renewal very happy with price and claim handled very well. spoke to kb6 who sent me out a discount for money off policy next year. clear and informative, always happy to help, one call are pleasure to deal with and the staff are wonderful”
“The lady KB6 who dealt with my enquiry was very patient and helpful. Having been speaking on the phone I wonder what it is going to cost me since I was calling an 01 number.”
