“I have never used One Call before but found both advisers I spoke to very helpful and informative. The first call was to check that the details I'd input online matched my existing policy and the second was to take out the policy itself.”
“The lady was very helpful. She anwswer all the question one call is very cheap better than all the other insurance I phone we have got car in sure with you I no we can get in touch with you 24/7”
“AE2 dealt with my business quickly and clearly on the telephone, and followed up by sending the associated paperwork by e-mail very promptly. I would happily deal with this agent again.”
“Had to wait 5 minutes because I was 21st in the queue, but I did and the guy I picked up was quick, thorough and solved my question.
Car Insurance is a minefield which covers most companies. One has the be wary of "bribes" - e.g. first year free breakdown.
But I feel One Call really do try and put the customer first.
They definitely helped me a year ago, after I'd had a hit and run accident and my former insurance company did not help me at all.”
“This review is more to deal with changing the vehicle on the policy and I must say that both SH4 and CL4 were more than helpful and gave us all the information we required to make an informed choice. They were very knowledgeable, warm and friendly. would be more than happy to communicate with either of these two people should we need to get in touch again.
About when we came back from a weekend away (May 24th) and found the windscreen had been smashed criminally whilst away, all the customer service person could say was that it was a bank holiday week-end and we would be unable to get assistance until after the bank holiday. We therefore had to call for assistance ourselves from family to get us home.”
“Helpful and understood situation. Had mad my purchase via compare the market but had also received invite to renew from OneCall so needed to confirm only one payment would be taken.”
“The customer care agent MR1, Mahalah Rocket was very helpful to clear my doubt on the wording of the policy. She was very patient and handled my query in a professional manner.”
