“Username MB9 took my call today and was very professional and helpful.
I added an individual item to my policy for cover inside and outside of the house - it was a little bit costly but I will review this when the renewal is due.”
“After speaking to a previous advisor who was extremely unhelpful. It was nice to receive clear advice from Lauren who explained the paper work and made sure I felt happy with the policy. (LC1)”
“Responsible telephone answering transfer to Adviser LH5 who gave clear and concise information with queries handled accurately and in a pleasant and helpful manner.”
“Pretty helpful - useful that lines are open till 9pm. I was kept hanging on the phone for quite some time before I actually got to speak to someone and almost gave up. They all speak clearly but very, very, fast which is a necessity of the job I assume. If I was an elderly person I would find this very annoying so they would probably lose my business.
But overall JR7 was a very friendly and approachable young lady and even managed to locate an even better quote with a lower excess than I had from Confused which was very impressive .”
