“Was easy to use the information contained within the site. Only fault was I had to untick a box not to buy extra services when it should be the other way around. I should have been asked not just to be assumed that I would have them. Later communication with AE2 was helpful.”
“I had to contact One call today and I called the number which was stated only to find that it was for car insurance and then I was given another number to call, 2nd call and then only to be told that I had to call again and select a different option, 3rd call was helpful and then I was transferred to another department and once again they were helpful. The only annoying part was it took three calls to finally be at the right department and that you are unable to transfer to the right department.”
“Yes mostly very transparent policy but notice all the finance documentation very small print on the various penalty if by chance there's an issue with a payment ... But for the most part good overall”
“Amy AA2 was very helpful - don't really like the automatic renewal and the requirement to pay £35 if ou don't ring them to tell them if you don't renew is irksome. Efficient delivery of documents in a secure fashion + secure method of taking the payment details over the phone was good”
“Their customer service is good but their phone machine is useless ,it keep putting me through to different department. I had to phone four times to reach right department. I got frustrated and nearly gave up.”
“Phone call staff were great MB9 documents emailed with regard to electronic info email notification and password where terrible website not clear and chat line is a waste of time for home insurance. Telephone resolved my problem in confirming the details where correct very effective. I'm conversant with modern technology but I didn't find your website friendly with regard to retrieving my policy info. Regards Ray Lee”
“The online system was a bit awkward to access, whenever I tried to input the pin you provided it said it was incorrect and locked me out at one point but when I spoke to customer services they emailed me the documents so I would not need to go online again which was really helpful.”
“Username: AA2
Hi
I reported this two days ago but I had the great good fortune to speak with Amy. She had previously highlighted in vm messages that my policy was up for renewal. When I called it was to cancel my renewal but after Amy flourished her product knowledge, charming telephone manner & advice I decided to remain a customer of One call for my car insurance. Without Amy's help & intervention this would not have happened. she is a credit to herself, her training & your company. I would recommend your services to others based on this experience
thank you
best wishes
jeff”
“The provider was very helpful though the quality of the phone line was not so good and she spoke very fast. She was able to give me all the information I requested”
“I had to get in touch with my provider to agree the terms for renewal. Rebecca Thompson (RT6) was very helpful, highly organized and clear. So she arranged suitable terms for renewal to my entire satisfaction.”
