“I doubt the validity of the 5 star remarks because I wont advise anyone to go with One call. I called as part of my policy when II had a home emergency and they said they would respond within 24 hours but no one responded. I called back the following day...my ceiling still leaking, and they said that 24Hours had elapsed that it was no longer an emergency. They kept tossing me back and forth - refusing to take any action...I now have to find a local contractor to help me because One call have refused to help even though I told them the ceiling is still leaking although at a reduced pace. they would rather the ceiling cave in on me and my family and maybe someone dies first before they take action, stay clear of them, they are not to be trusted. once i sort this issue out i will cancel the policy. Its criminal and i will be taking things further with the ombudsman to look into them, From Ifeoma Onyekwelu <ifeoma.ebele@gmail.com>”
“My agent was MC7. I received first class and very efficient service, rapidly dealt with. I chose to pay by direct debit and everything was set up within minutes and information was waiting for me in my inbox the second my telephone call was finished. Many thanks.”
“Easy to reach, minimal delay and simple menus. Maxine was helpful and quickly answered my query with minimal fuss.
All questions answered quickly and comprehensively. Thank you!”
“I phoned to change my car Insurance for a change of car. The wait to get a person to speak to was quite long but the person who I spoke to identified by SR2 was very helpful and guided me through the procedure and completed the transfer of vehicles quickly and efficiently. Very pleased to complete the task in a very short time. Very pleased with the One Call Insurance and will use them again for their first class service.”
“My agent was NC4. Started call in a very abrupt way which put me on the back foot a bit. The process got better but she was going through the details very quickly which made it difficult to follow in parts - had to get her to stop and ask for clarifications a number of times. Some surprises with extra costs around the breakdown & courtesy car covers which was difficult to follow. I found there was assumed IT ability, eg 'just upload your documents to the website', that may be off-putting for some & made me think twice. Didn't like the tone or speed of the recorded message at the end of the call. Overall I was happy as the cost was a lot better than my existing renewal but I must admit I'm slightly concerned what the customer service will be like if I ever have to claim.”
“My agent was NC4. Started call in a very abrupt way which put me on the back foot a bit. The process got better but she was going through the details very quickly which made it difficult to follow in parts - had to get her to stop and ask for clarifications a number of times. Some surprises with extra costs around the breakdown & courtesy car covers which was difficult to follow. I found there was assumed IT ability, eg 'just upload your documents to the website', that may be off-putting for some & made me think twice. Didn't like the tone or speed of the recorded message at the end of the call. Overall I was happy as the cost was a lot better than my existing renewal but I must admit I'm slightly concerned what the customer service will be like if I ever have to claim.”
“My agent was NC4. Started call in a very abrupt way which put me on the back foot a bit. The process got better but she was going through the details very quickly which made it difficult to follow in parts - had to get her to stop and ask for clarifications a number of times. Some surprises with extra costs around the breakdown & courtesy car covers which was difficult to follow. I found there was assumed IT ability, eg 'just upload your documents to the website', that may be off-putting for some & made me think twice. Didn't like the tone or speed of the recorded message at the end of the call. Overall I was happy as the cost was a lot better than my existing renewal but I must admit I'm slightly concerned what the customer service will be like if I ever have to claim.”
“LH5 made it very easy and stress free (unlike other companies) to change our insurance to you. We are confident that we have made the right choice to insure with your company for our house and previously car insurance. We have no doubt that everything is covered if the worst was to happen. Thank you”
“Because my credit card was updated, the old number was no longer valid and the agent told me this, called back at a convenient time to me and was most obliging in so doing.”
