“Clear quick and helpful. Wished to add a new car on my policy which was carried out immediately and the documents were in my email within 5 minutes. Too long to wait on the phone though. My customer service assistant was CW5”
“Difficult making contact over week end. Was left hanging on for hours. Decided to call today Monday. Rapid response. Pleased with the outcome. Lauren is a gem! Hold on tight to her. Keep up the good work.”
“Fees are an absolute joke, made a note about how i wanted to speak to a manager and apprantly theres no one to talk too. Still waiting after 3 days for a manafer to call to discuss extortionate fees!”
“When I spoke to Agent MR1 on the phone to make an amendment to my insurance policy, I was dealt with in a very friendly and efficient manor. MR1 made it easy for me to achieve what I wanted and I was amazed that my new policy documents were in my e-mail in-tray by the end of my telephone conversation. Well done indeed!”
“Spoke with AB6 who sorted out my car Insurance quickly with minimum of fuss.
Documents received. Via E mail within 15 mins of finalising agreement. Impressed!”
