“I called to make a name change due to recently getting married and was very dissappointed to find out that to change my name which took a matter of seconds it cost me £15.00
Ashley (AE2) who took my call was helpful but as I mentioned it was a very quick call and very quick to change my name but I can't believe for someone to type a name change cost me £15.00.
This is the only policy I've had to pay a fee on, all my other insurances there were no charges.”
“amended my insurance due to changing car only took about 10 mins all done, the person who I spoke to was very clear on things [DW7] was his user name.very satisfied.”
“JH5 - Very efficient. I had a few questions which were answered although it felt a little rushed as if the call needed to be completed quickly to get off the line.”
“Very good service from KB6. We had stupidly let our renewal date go by but this was quickly and professionally dealt with and our policy renewed. Very pleasant and efficient transaction.”
