“I rang one call when I was offered a cheaper policy elsewhere. They were able to reduce my premium to very close to the cheaper offer and reduce my excess. I was happy thereafter too renew my insurance with one call. The people on the phone were very helpful and quickly dealt with my call. Very satisfied with the service I received.”
“I made an inquiry regarding mid term adjust. I was dealt with by RD4 – REGAN who was very polite, knowlegdeable and gave me the confidence to proceed. Very pleased with the excellent service. Thank you.”
“Received a call regarding my excess I hadn't realised I had it set so high. Call handler SC3 explained everything very clearly and I saved money which I was very happy about. Gave me confidence in the company. Thanks”
“Had to use call center to amend details that had not flowed through from comparison site MSM.com. Spoke to adviser Amy (AR6) - she was helpful, though line was very poor and cut off. Called back and was put through to her again. had to repeat details but service was efficient, if a little rushed. Nature of the business I suppose. No complaints. She was able to match online quote with required adjustment of details. Don't understand why the comparison sites don't link info correctly to the provider sites though. Defeats the point.”
“Needed to phone to clarify a couple of points, sr2 dealt swiftly with my questions and I was pleased to accept the competitive quote for my car insurance.”
“Needed to phone to clarify a couple of points, sr2 dealt swiftly with my questions and I was pleased to accept the competitive quote for my car insurance.”
“Spoke with rep JB9 about renewing my car insurance. He spoke clearly, with a relaxed, friendly manner. It was obvious he and he knew what he was talking about. I managed to cut off the call and he called me back within seconds! Payment was taken efficiently without any faffing or transferring to another rep. Email of policy documents and where to send NCD information was received within minutes of ending the call. Will happily recommend and consider for next year. And OneCall were the cheapest quote :)!”
“Made a claim due to flooding during my first year with Onecall and was so impressed with their fast response in dealing my with my claim that I have just renewed for the third year and have recommended them to my daughters!”
“The person who answered my call was c14 - Charmain and she was very helpful and friendly. She gave me the best price. One Call are very easy to deal with and easy to get through on the telephone especially letting you know where you are in the queue and estimated waiting time. Charmain sorted everything out for me in an efficient and friendly way.”
“Tried unsuccessfully to get a quote for my son's insurance - kept being passed from pillar to post and had to redial SIX times to two different numbers only to be assured each time that it was the other number I required. Eventually gave up in disgust and found a different insurer who actually wanted my business.”
“Tried unsuccessfully to get a quote for my son's insurance - kept being passed from pillar to post and had to redial SIX times to two different numbers only to be assured each time that it was the other number I required. Eventually gave up in disgust and found a different insurer who actually wanted my business.”
