“When buying the policy the representative was extremely helpful, clear and concise. She provided me with all the information I needed to make sure the cover was appropriate for me.”
“Was not impressed to find that the "One Call" number at the top of the website was not the correct number for House Insurance, after being on hold for five minutes on that number. I couldn't find anywhere on my policy screen to tell me different.
However, The staff were very polite and apologetic about the situation and my query was resolved very quickly, once I'd been advised of the correct number.”
“After getting an on-line quote, I received an e-mail from a One Call agent (JR7) inviting me to telephone her for further information. On making the call I was immediately connected to the agent, who was courteous, friendly and spoke very nicely. She patiently answered all my questions and explained everything clearly and fully. Normally I avoid using the telephone if at all possible, but buying this Motor Insurance policy through One Call Insurance was a truly pleasant experience - and they came in about 25% cheaper than my previous insurer!”
“Emma shown fantastic customer care skills. She came across as been very caring and helpful.
I am very pleased with the service she provided. FIVE STARS!!”
“Very simple to set up by phone as I could set online ( possibly a temp issue).The lady was clear about what was covered and ran through the policy after answering the question to ensure the policy was right for us.
Confirmation was received via text and email almost immediately.
No fuss, No hidden extras. Makes a nice change, I would recommend
Regards
Mr H”
“Adam was very professional and had the patience to run me through most of the policy which I found a good experience.
I did call earlier in the day to another of his colleagues and I nearly walked away as she was so rude. I don't have her name for reference but it is probably in the recordings...
Basically, I cooled off and called later then Adam convinced me with his attitude that this indeed was the right company to use.
Regards,
Sergio”
