“spoke to a Maxine ref = MB9 about my insurance documents and she was most helpful in getting me sorted by immediately sending my documents direct by emails to me. Maxine was most clear in speaking and described to me every thing I wanted very great full for her services MR A MEEK.”
“Superb service and very helpful and patient on the telephone being able to clarify all the points I was unsure about.Extremely competitive and highly recommend.”
“The assistant who dealt with me ( EM1 ) was very efficient and patient.There was an error with the start date and although she was not available when I rang, she soon contacted me and sorted it out.”
“Pretty straightforward. Everything's clear from the insurance side. A bit of unhappiness from the finance company cause they will charge you once you decide to leave. Good customer service. SC3 from customer services was really helpful. Overall is pretty good experience. Thanks.”
“I phoned with a query on my home insurance as to what my excess was and what was covered, I got friendly helpful service and my documents emailed to me straight away.The member of staff was polite and cheerful. MB9”
“EM1 was very helpful to me when i asked her to cancel my insurance she asked me why and i told her i got the same deal for a better price, so she had a look to see if she could get close to the price i told her i had got with another company, she nearly matched it so i agreed to stop with you.”
“Claimed for a Dell laptop that was still in warranty but Dell would not repair under warranty because the case had a small dent. Laptop was collected by Value Direct and they could not get parts so settled by providing a ceque for the v
alue of laptop minus excess. All professionally dealt with. Very impressed - didn't even need to complete a claims form.”
“This company charges you to change details on your insurance, and they charge you if you junk them. That should not be allowed. It discourages competition. Won't use this lot ever again. Hope to God I dont need to make a claim! Avoid at all costs.”
“Getting through to the right department was fairly quick,but there was a long queue to get hold of Customer Services.
My agent,and enquiry, was dealt with efficiently.”
