“I had a very pleasent call from your adviser SC3 who advised me on how i could save a bit more money after renewing my ongoing insurance with yourselves as i had not noticed it when i renewed my insurance.
Thank you he explained it clearly and i am very happy overall with the level of service throughout.”
“Documents should be sent out with explanatory names not just serial codes and numbers. The difference in premiums - discounted and not discounted - with two figures in different documents is confusing and moreover misses what would otherwise be a marketing benefit for you. This should be rethought, I advise. Contact LC1 was perfectly competent, although she should be briefed not to despatch documents without proper titles.”
“Very patient as I was at work couldn't always answer to Kim my mobile phone was not getting a good signal but we got there in the end Kims user name is KB6”
“KB6 dealt very efficiently with my telephone call taking me through all the questions I had already answered on line plus a few more. I assume that is the correct procedure although I wonder why. She was clear and easy to understand.
Pt Brown”
“spoke to a Maxine ref = MB9 about my insurance documents and she was most helpful in getting me sorted by immediately sending my documents direct by emails to me. Maxine was most clear in speaking and described to me every thing I wanted very great full for her services MR A MEEK.”
“Superb service and very helpful and patient on the telephone being able to clarify all the points I was unsure about.Extremely competitive and highly recommend.”
