“I found One Call very responsive to my queries. Ashleigh green handled both my calls her ID is AG3 and would recommend her as someone who understood my concerns and was able to answer them.”
“LC1
As I took this policy out before I moved in to my new house, my correspondence address was different, having not changed this I did not receive a renewal quote and was only noted of automatic renewal and payment of my policy.
I contacted to change my correspondence address to my current and the property insured address, I had to do this twice as the town I like in Cupar was misspelt Cooper
I would recommended that if the correspondence address differs from the insured address (very common when moving house as insurance needs to be in place prior to moving in) that a reminder is sent out after 3 / 6 months go remind people to change address if required do that they get the best chance of receiving their renewal quote.”
“I had a very pleasent call from your adviser SC3 who advised me on how i could save a bit more money after renewing my ongoing insurance with yourselves as i had not noticed it when i renewed my insurance.
Thank you he explained it clearly and i am very happy overall with the level of service throughout.”
“Documents should be sent out with explanatory names not just serial codes and numbers. The difference in premiums - discounted and not discounted - with two figures in different documents is confusing and moreover misses what would otherwise be a marketing benefit for you. This should be rethought, I advise. Contact LC1 was perfectly competent, although she should be briefed not to despatch documents without proper titles.”
“Very patient as I was at work couldn't always answer to Kim my mobile phone was not getting a good signal but we got there in the end Kims user name is KB6”
“KB6 dealt very efficiently with my telephone call taking me through all the questions I had already answered on line plus a few more. I assume that is the correct procedure although I wonder why. She was clear and easy to understand.
Pt Brown”
