“Needed to call customer service with reference to a renewal letter, MB9 answered the phone almost immediately, grasped the content of my enquiry straight away, confirmed her response with the underwriter while I waited and resolved the issues in a quick and effective manner, not the often encountered hours waiting to get through and then being passed from pillar to post I have experienced with other insurance providers.
Very satisfied with the service on this occasion.”
“I had reason to check some details on a recent House Insurance purchase that I found rather misleading. When I spoke to AE2 the service I received was excellent and any doubts I may have had insuring with you were completely removed.”
“The Company has been helpful and sympathetic, the claim is still ongoing so can't comment any further.On this occasion Agent AG3 dealt with me,she was extremely helpful and polite and explained everything clearly.”
“I found AJ5 helpful, pleasant polite,well mannered, knowledgeable and informative. he made it very easy for me to re-insure our home. Thanks for all your help.”
“Initially one of the insurance advisors failed to call me back on the same day. But I spoke to a different one the next day and JR7 was very friendly and helpful and the quote was very competitive. I would recommend One Call to others.”
“I received a call from SW1 who was very helpful and explained all my options. I did not immediately buy the insurance but rang back and bought the policy. The policy document was sent to my inbox promptly. Thank you for your good service.”
“Renewed my buildings insurance, price was similar to last year and called to clarify some of the small print with LH5 who was helpful and answered my questions.”
