“Did not know the excess was £100 for windscreen replacement and £20 for repairs ( my mistake for not checking ) which i think is excessive and will not renew with these again will look around for better value. Theres lots around with free repairs
and lower replacment excess .”
“I had a query about my insurance renewal and called to discuss the agent I talked to KB6 was excellent, I had been offered a better deal through comparison site but she got me me an equally good deal.
She went through the issues I had , explained the options to me and was very professional in dealing with my queries and sorted me a very good deal.”
“I spoke to Maxine BrownMB9 as i had concerns about the renewal of my household insurance,however she talked me through my worries and put my mind to rest . Thank you”
“laura was very good in getting me to renew my policy, I would like to add due to your phone answering service you nearly lost my business as I was held on for some considerable time awaiting to talk to an agent.. and nearly put phone down to go with another provider.. but laura saved you a client.
steve walker”
“I had my renewal offer through the post however i'd had a cheaper quote from elsewhere so contacted One Call to see if they could match/beat it. The quote came back within a few pence of my comparison quote. The person (KB6) was very helpful and pleasant.”
“I brought a new car to get told that it was going to cost me a extra £68 to amends the policy which I was very upset about this to then call back 2 days later to get told it would only cost me £19.13 to transfer my details but I advised I will b transferring a. Personal plate once the dvla give the all clear it wod be a extra 35.00 but I went on line as a new custome it was cheaper so obviously they do not want repeat customer & would rather take. U as a new customer every year fine with me as long as. It is cheaper or same price”
