“I used One Call last year. When this years premium came through, I did my usual comparison via comparison sites.
Comparable cheapest offer was £30 cheaper.
I contacted One Call And spoke to AJ5, the young man at the end of the phone. He was courteous, ,polite and made every effort to be of help. We discussed what my needs were and he came up with an offer, just £4 more than The offer on line.
The final decision was made on : known insurance company, price, UK call centres, speed and efficiency of call AND NO PREMIUM RATE PHONE NUMBER (have you ever been kept on hold by these people?)”
“I havent made a claim with One Call so cannot comment other than I've been very satisfied with the contact I have had with them. I particularly like the idea of a guaranteed premium for 3 yrs. It was brought to my attention recently by one of their customer service agents that the excess I was paying was more than the cost of the policy, for a small fee they dropped that excess by half.”
“I found LC1 to be very personable and effective in handling the renewal of my home insurance. She explained the policy very concisely and with great professionalism.
I'm very pleased with both the quote and the renewal process.”
“Lauren was terrific once I got hold of her- very friendly, knowledgeable and iinformative. My only gripe is with the most unclear and ambiguous phone options menu eg Option 1 is announced as relating to home policies, but choosing it invariable puts a customer through to motor policy advisers...”
“Scott, my customer service provider was friendly, knowledgeable and competent in his job. Explained all elements of my insurance, direct debit etc. Quickly forwarded to me my new legal confirmation.”
