“took out insurance with one call insurance sent no claims and license, 2 weeks later they stole money from account stating there was a claim , (rubbish) told them to cancel , got my insurance from my original company.
They retained my credit card details and last 3 numbers which is illegal,and stole money from my account.
one call insurance costomer service is a joke they cant deal with complaints , so they just put the phone down, one call insurance should be kicked of insurance websites,Do not use one call insurance”
“Pretty helpful - useful that lines are open till 9pm. I was kept hanging on the phone for quite some time before I actually got to speak to someone and almost gave up. They all speak clearly but very, very, fast which is a necessity of the job I assume. If I was an elderly person I would find this very annoying so they would probably lose my business.
But overall JR7 was a very friendly and approachable young lady and even managed to locate an even better quote with a lower excess than I had from Confused which was very impressive .”
“Maxine (MB9) was very helpful in her advice (as was her colleague that Maxine helpfully put me in contact with part-way through our discussion. It seems like all of my questions have been answered and my problems resolved. Thank you.”
“The documents appeared not to download, so I rang OneCall and spoke with MR1 who corrected the problem and by the time the call ended all docs were awaiting my attention.”
“I spoke to SH4 about adding a temporary driver for a few days or the same person as a named [casual] driver on my policy. SH4 was very helpful. He gave me all the information I needed to make an informed decision and expedited matters so that I could complete the transaction efficiently. His manner was very friendly and it was a pleasure to do business with him.”
“I have recently renewed my policy with you from getting a quote online, It was very convenient at the time for me, as you can spend lots of time calling brokers for quotes. Your customer services are very good from AE2 thank you.”
