“I found LC1 to be very personable and effective in handling the renewal of my home insurance. She explained the policy very concisely and with great professionalism.
I'm very pleased with both the quote and the renewal process.”
“Lauren was terrific once I got hold of her- very friendly, knowledgeable and iinformative. My only gripe is with the most unclear and ambiguous phone options menu eg Option 1 is announced as relating to home policies, but choosing it invariable puts a customer through to motor policy advisers...”
“Scott, my customer service provider was friendly, knowledgeable and competent in his job. Explained all elements of my insurance, direct debit etc. Quickly forwarded to me my new legal confirmation.”
“Needed to call customer service with reference to a renewal letter, MB9 answered the phone almost immediately, grasped the content of my enquiry straight away, confirmed her response with the underwriter while I waited and resolved the issues in a quick and effective manner, not the often encountered hours waiting to get through and then being passed from pillar to post I have experienced with other insurance providers.
Very satisfied with the service on this occasion.”
“I had reason to check some details on a recent House Insurance purchase that I found rather misleading. When I spoke to AE2 the service I received was excellent and any doubts I may have had insuring with you were completely removed.”
“The Company has been helpful and sympathetic, the claim is still ongoing so can't comment any further.On this occasion Agent AG3 dealt with me,she was extremely helpful and polite and explained everything clearly.”
