“the car breakdown included with my insurance was not very clearly set out on the website, it was a sharp eyed insurance broker who contacted me to point out the poorly explained rubbish breakdown cover i had opted for. I have now upgraded my breakdown cover but I would have made a better choice in the first place if the details of the cover were more clearly laid out.”
“I rang them to confirm my details, but to my surprise they did not try to increase the price it was as quoted online. Thanks to the girl who's contact is EM1”
“Thanks very much to Scott Cameron who made a pleasant courtesy call offering to reduce my excess down from 300 to 100 pounds just for 4 pound extra p month.thank you for changing my direct debit date.thanks scott.very much a happy customer
mary clarke”
“Ashley rang me and provided me with all the relevant information and was able to quote me for additional insurance to reduce my access payment in the event of making a claim”
“I used One Call last year. When this years premium came through, I did my usual comparison via comparison sites.
Comparable cheapest offer was £30 cheaper.
I contacted One Call And spoke to AJ5, the young man at the end of the phone. He was courteous, ,polite and made every effort to be of help. We discussed what my needs were and he came up with an offer, just £4 more than The offer on line.
The final decision was made on : known insurance company, price, UK call centres, speed and efficiency of call AND NO PREMIUM RATE PHONE NUMBER (have you ever been kept on hold by these people?)”
“I havent made a claim with One Call so cannot comment other than I've been very satisfied with the contact I have had with them. I particularly like the idea of a guaranteed premium for 3 yrs. It was brought to my attention recently by one of their customer service agents that the excess I was paying was more than the cost of the policy, for a small fee they dropped that excess by half.”
