“I had no record of my policy with One Call and had to trawl through financial statements to find out who, if anyone, was insuring my home and contents. Either I was not sent any documentation, or and this is a strong possibility, the email that came into my junk folder looked identical to the ones I've just received. They look like this:
from Home Admin No subject
Where is there any mention of One Call, or home insurance or policy documents? If I trashed it, no wonder I did. Please address this asap and send clearly marked emails from now on. You can't help them going into Junk, I know, but at least label them clearly so that customers get at least a vague clue about the contents. Nowadays no one opens random junk mail.”
“Reference MB9
Maxine was very professional and obviously experienced in her job. I needed to make amendments to my policy which she did immediately and emailed the new policy straight across allowing me to forward them to my solicitor.
Keep up the great work”
“I had not received any information about renewing my policy as it had been set to my old address. The first I new was when the money was taken from my account. I telephoned to inform you about the old address. Maxine was very helpful and apologetic and sorted the matter out and sent me the new amended paperwork plus the £10 discount due to me.”
“I had not received any information about renewing my policy as it had been set to my old address. The first I new was when the money was taken from my account. I telephoned to inform you about the old address. Maxine was very helpful and apologetic and sorted the matter out and sent me the new amended paperwork plus the £10 discount due to me.”
“This was the cheapest premium and buying the policy online was incredibly quick and efficient. The customer service call centre answered quickly and advised me appropriately very quickly, amending details and emailing through new documents within minutes. Spoke with MB9 who was very helpful. A great service so far.”
“This was the cheapest premium and buying the policy online was incredibly quick and efficient. The customer service call centre answered quickly and advised me appropriately very quickly, amending details and emailing through new documents within minutes. Spoke with MB9 who was very helpful. A great service so far.”
“KB6 advisor Kimberley as well as her colleague Adam made the process of buying building and contents insurance very simple. They were friendly and helpful - couldn't have asked for more!”
