“One Call are always the first and only number I call for insurance. I get the best deals really quickly with great customer service too. Today I spoke to EMI who was excellent.”
“had reminder to pay renewal from EM1 rang and confirmed cover and the policy detailes were fully explaind I felt confident if I had a claim somebody I could ring would help me. very good service upto date.”
“The person that gave me assistant was Maxine Brown. She was very informitive and polite. I receive all the documents that were sent by MB9
Thank you.”
“Responsible telephone answering transfer to Adviser LH5 who gave clear and concise information with queries handled accurately and in a pleasant and helpful manner.”
“Ashley Evans AE2 was very efficient, courteous and helpful when we called to add an item to the policy. The missing documents and their updates were sent out immediately. A hint as to contents would be helpful - please see previous post.”
“I had no record of my policy with One Call and had to trawl through financial statements to find out who, if anyone, was insuring my home and contents. Either I was not sent any documentation, or and this is a strong possibility, the email that came into my junk folder looked identical to the ones I've just received. They look like this:
from Home Admin No subject
Where is there any mention of One Call, or home insurance or policy documents? If I trashed it, no wonder I did. Please address this asap and send clearly marked emails from now on. You can't help them going into Junk, I know, but at least label them clearly so that customers get at least a vague clue about the contents. Nowadays no one opens random junk mail.”
