“They are an absolute nightmare
I left them after two weeks last summer and they still have not returned my annual premium as they promised to do
In January this year they asked for proof of identity to refund my money.
I sent this off the same day and have still not been refunded
I am now looking into legal advice
Roy A Stewart 0191 2868343”
“One Call are always the first and only number I call for insurance. I get the best deals really quickly with great customer service too. Today I spoke to EMI who was excellent.”
“had reminder to pay renewal from EM1 rang and confirmed cover and the policy detailes were fully explaind I felt confident if I had a claim somebody I could ring would help me. very good service upto date.”
“The person that gave me assistant was Maxine Brown. She was very informitive and polite. I receive all the documents that were sent by MB9
Thank you.”
“Responsible telephone answering transfer to Adviser LH5 who gave clear and concise information with queries handled accurately and in a pleasant and helpful manner.”
“Ashley Evans AE2 was very efficient, courteous and helpful when we called to add an item to the policy. The missing documents and their updates were sent out immediately. A hint as to contents would be helpful - please see previous post.”
