“I had not received any information about renewing my policy as it had been set to my old address. The first I new was when the money was taken from my account. I telephoned to inform you about the old address. Maxine was very helpful and apologetic and sorted the matter out and sent me the new amended paperwork plus the £10 discount due to me.”
“I had not received any information about renewing my policy as it had been set to my old address. The first I new was when the money was taken from my account. I telephoned to inform you about the old address. Maxine was very helpful and apologetic and sorted the matter out and sent me the new amended paperwork plus the £10 discount due to me.”
“This was the cheapest premium and buying the policy online was incredibly quick and efficient. The customer service call centre answered quickly and advised me appropriately very quickly, amending details and emailing through new documents within minutes. Spoke with MB9 who was very helpful. A great service so far.”
“This was the cheapest premium and buying the policy online was incredibly quick and efficient. The customer service call centre answered quickly and advised me appropriately very quickly, amending details and emailing through new documents within minutes. Spoke with MB9 who was very helpful. A great service so far.”
“KB6 advisor Kimberley as well as her colleague Adam made the process of buying building and contents insurance very simple. They were friendly and helpful - couldn't have asked for more!”
“Avoid this insurance company!! Firstly they cancelled my insurance policy without any warning because they claimed to have not received my proof of no claims. When I called to find out what was going on they said they had sent 2 letters which I did not recieve. I had to pay an extra £100 to begin a new insurance policy with them even though I was able to prove that I had sent the no claims via email. The second scam was I recently sold my home and moved back to my parents home temporarily and thought it would be a good idea to inform my insurance company of the change of address. What I didn't expect was £130 charge for this. It was explained to me that there was a standard £50 admin charge and the rest was due to increase to the premium even though the area I had moved to was only 2 miles across the city and has less car crime than where I was living previously. All I can say Is don't be tempted by the cheap initial premiums One Car insurance offer, because they will find other ways of extracting money from you!”
“Spoke to AJ5 who was very helpful and arranged my insurance for my new home and also arranged for a refund on the existing policy to reduce the premium. I am very satisfied with the level and ease of the service I received. Thank you.”
“The customer service provided by this company was appalling.They managed to mislay some of my documents,then accused me of not sending them.Getting in contact with them by phone was nigh on impossible.When I changed my vehicle they charged me a £70 pound change over fee.I will not be renewing policy when it does finish.”
