“Responsible telephone answering transfer to Adviser LH5 who gave clear and concise information with queries handled accurately and in a pleasant and helpful manner.”
“Ashley Evans AE2 was very efficient, courteous and helpful when we called to add an item to the policy. The missing documents and their updates were sent out immediately. A hint as to contents would be helpful - please see previous post.”
“I had no record of my policy with One Call and had to trawl through financial statements to find out who, if anyone, was insuring my home and contents. Either I was not sent any documentation, or and this is a strong possibility, the email that came into my junk folder looked identical to the ones I've just received. They look like this:
from Home Admin No subject
Where is there any mention of One Call, or home insurance or policy documents? If I trashed it, no wonder I did. Please address this asap and send clearly marked emails from now on. You can't help them going into Junk, I know, but at least label them clearly so that customers get at least a vague clue about the contents. Nowadays no one opens random junk mail.”
“Reference MB9
Maxine was very professional and obviously experienced in her job. I needed to make amendments to my policy which she did immediately and emailed the new policy straight across allowing me to forward them to my solicitor.
Keep up the great work”
