“I have used one call insurance brokers for a number of years and find it an easy way and hassle free means of renewing my insurance. Their quotes are very competitive. This year in particular I found KW9 very helpful as I am very deaf and she was patient and happy to repeat and speak slowly and clearly. That is a major bonus.”
“Would have liked an email to say that my application had been received and was being processed. Waited over 24 hours for any communication, which I feel is too long.
There were a couple of issues I needed to clarify by telephone and it took quite a long time to get connected. However, when I did get through the lady I spoke to was very friendly, professional and helpful.”
“I had got a quote online which was easy and a good price, but needed to confirm if the policy covered me in France "fully comprehensive" or not and I also needed to take out European breakdown cover so I decided to phone them. My sales person "ar6" was keen to help and pleasant throughout, but spoke very quickly and was reeling off lists of information in quick succession and then asking me if this was ok. I asked them if they could speak slower (which made me feel like an idiot). I had to concentrate very hard and needed to ask several times for parts to be repeated leaving me feeling inadequate, when I am of good intelligence and not hard of hearing. The sales person was very quick to talk but not so quick to listen and take on board what I was asking (maybe under time pressure?). Responses to my enquiries came in the form of mixed information - referring to the breakdown cover as "fully comprehensive" and confusing the 90 day EU car insurance as breakdown cover which was included as part of the quote I'd received - none of which made sense or was accurate (maybe just new to the job?). It took persistence and several attempts to eventually be confident that I had got what I'd asked for.
It is very important that the customer gets every detail correct but the off-pat fast delivery, can pressure you into a standard "yes - I understand" type response that may not be correct - It is of little consequence to the insurer but of big consequence to the customer if we are not given thinking time. Please One Call - I don't work in the world of insurance so I need to be free to get my head around what the jargony statements that you reel off to me mean - please remind your staff to remember that your world is somewhat alien to us "outsiders". I think I got what I wanted in the end but it wasn't the clearest of experiences. I fear for those who are less forward and confident than myself who could easily be confused into agreeing to something they didn't want to.”
“The premiums for this ins are very good and do not go up much year on year and its very easy to pay and you get good extras with it, breakdown , legal etc.
This year I did not realise that my card had run out and was contacted by Megan Chadbourne from one call who made the whole process very easy, 5 stars!”
“The service was excellent the customer service representative was very professional. The explanations were first class the time and effort put into this was beyond expectations if only other customer services could be so good.
Thanks for all your patients and kindness in making this a most pleasant transaction.”
“i dont like doing things online preferring to speak to an advisor,i spoke to ryan (rd7) he was extreemly helpful and very knowledgable, he explained everything in terms it was easy for me to understand.”
“Just joined One Call Insurance and the operator RD7 was very helpful and explained everything very clearly he was very friendly and put you at ease whilst talking to him. Aquired a decent quote for my car insurance and talked me through everything. Thank you very much.”
“Just arranged car insurance for myself and my wife. The friendly, cheery operator (LM8) was very helpful and explained everything clearly. Great price for the two of us, cheaper than I found anywhere else. TYVM!”
“Sc3 rang me yesterday asking why I had not altered my policy to drop my excess to £100 I missed it reading my renew policy
For me I think that was excerllent well done on your part”
“I have just joined one call car insurance,amy rowledge ar6 was very helpful with my quote she helped me make the right decisions for my car insurance,ty amy for all your help and I hope the quote for my car ins is just as cheap next yr ty”
