“Anthony Bird AB6 assisted me in moving my Insurance to One Call, I found him to be very polite, helpful and was so impressed with him that I had him quote for my husband's renewal that was due 3 weeks later and also moved his Insurance. Thank you Anthony for your help, hopefully there will be need need for me to try your Breakdown or Claims Service but if I do I hope they will be just as helpful as you.”
“I received excellent customer service from Maxine (MB9) at One Call when changing my name, everything was quick and easy and the documents were emailed through promptly.”
“Supposed to send copies of documents in both my name and my wife's name but we have not received them yet. When I bought the insurance the person on the phone assured me that they will send these documents in both of our names.”
“I have only just bought the policy. There were a few things that weren't clear when I my policy documents came through such as it says I have no legal cover or emergency cover yet when I bought it online it stated that both of these cane as standard. I had to call to get clarification. The customer service person was very helpful and cleared up the emergency cover but I am still unsure about legal cover - I was transferred to another dept but hung up as was on hold for too long!”
“thank you to arranger NC4 you were competent, polite and knowledgeable. I am very happy with the service and comprehensive policy. Thank you - I now hope that the cover I receive for the next 12 months is of the same standard!”
“Straight-forward, minimal hassle - just the type of company I like to deal with during busy periods. My sales consultant, KW9, was very good. Thank you!”
“I have contacted you regarding payment problem and the advisors have been very helpful.
Today the advisor CG6 managed to fully support my query
Fantastic support.”
“I spoke to Katherine Wilson who was extremely professional and I was more than happy with the way she handles my questions regarding the policy. She gave me excellent service. Thank you.”
“I spoke with Sarah Cuttell (user name sc7) after I had an online quote as I needed cover straight away. Sarah was very helpful and cover was really easy. I will also cover my partners car that is due for renewal on 17th July and I have home insurance with one call too. Let's hope I get a good renewal quote next year!”
“nk3 was very polite and efficient and made the transaction very easy. My only issue is that I was unable to change my car insurance over the weekend as the offices were closed as I work long hours I had to wait until today to contact yourselves.”
“nk3 was very polite and efficient and made the transaction very easy. My only issue is that I was unable to change my car insurance over the weekend as the offices were closed as I work long hours I had to wait until today to contact yourselves.”
