“Samuel Wells -SW1- was my contact for One Call home insurance renewal. He was courteous, efficient and helpful. My only criticism would be that he recited the information , relating to the policy and the renewal much too quickly, and this made it difficult to follow. I understand that a lot of information needs to be communicated, and that calls and time cost money, and that this is probably the method he has been instructed to use (ie not necessarily his fault) ,
however,as someone who has trained and (successfully) managed telephone marketers in the past I think half the speed of delivery would have been 100% easier to understand, and therefore more user friendly”
“Just renewed by home and contents insurance and was greeted by a very helpful and cheery customer service agent.He was very informative and explained each step of the renewal process.Nothing was too much trouble for him and he did his best to accommodate my requests. Thank you Adam. A clear and well explained process.”
“A very easy experience and saved nearly £200 on my renewal quote with another company. Nicole ref NC4 was very easy to deal with, pleasant and helpful. I hope my renewal next year is as simple. Will recommend to any of my friends and colleagues who need to renew their insurance.”
“sc7 was very helpful confirming my insurance bought the day before, discussing proof of no claims bonus, and arranging to contact my previous insurer for confirmation.”
“I am glad you called regarding my renewal as it was on my list of 'to do's' . Renewal was straight forward and quick as you happened to catch me in my day off.”
“Very good service, spoke to AR6, clear & easy to understand instructions given, only suggestion for improvement would be to shorten length of time it took from start to finish of call, quite a lot of passing from one person to another.”
“Again, One Call were very efficient in dealing with my requirements followed by an immediate issue of updated documents by email. On this occasion the One Call representative's ID was MB9.”
“I was very pleased with the service I received from aj1 he was very helpfull and explained everything clearly. Will ask for aji if I need to get in touch at any time.”
