“DO NOT USE THIS PROVIDER
Cancelled my policy after finding the included breakdown cover was only valid within ten miles of my home and at a cost of £20 per attendance, to upgrade to national recovery cover would cost an extra £60. After deducting £49 from my premium for admin costs I was advised that the balance would be credited to my account within 3-5 working days. 2 weeks later the money had still not been credited, I called one call on Saturday 4th July 2015 and was told by Justin that the repayment was being processed and may even be in my account that day, THIS WAS A LIE, one week later the money had still not been credited, a second call had the customer service? advisor telling me that it had been processed that day (8th July) and would probably take 5-7 days. After almost 3 weeks I am still waiting for my refund, money can be taken at the speed of light, but I still have to see mine returned to me.”
“NC4 was very helpful and talked through the policy and made a small change where applicable.
Very pleased with the price of the policy and the way in which NC4 took me through to the secure payment line.”
“I was welcomed by customer service representative LM8 and I was given a very good response to my enquires. Was very helpful and explained all very clearly and I was able to understand the policy. Needed to make a couple of changes but was given all the information I required and added to my policy. Impressed, and I hope it continues to be a good service as it is the first time I have insured my car with you.”
“SH 4 was very helpful as we were changing existing policy to incorporate a new van he explained the increase in the existing policy and took payment via a secure line.”
