“£35 administration fee for changing my address!! More than my monthly payment. I don't expect it for free but think that's rather steep for changing my address people move house all the time. Would not get my insurance through this company again or recommend to anyone friend.”
“Very good customer service from Charlotte - CE6 she was really helpful and patient with me she answered all my questions and explained anything I was unsure of. Nothing I asked of her seemed to much trouble. It was pleasure actually speaking to someone who was really pleasant and caring. Thank you Charlotte. :)”
“Very good customer service from Charlotte - CE6 she was really helpful and patient with me she answered all my questions and explained anything I was unsure of. Nothing I asked of her seemed to much trouble. It was pleasure actually speaking to someone who was really pleasant and caring. Thank you Charlotte. :)”
“Very good customer service from Charlotte - CE6 she was really helpful and patient with me she answered all my questions and explained anything I was unsure of. Nothing I asked of her seemed to much trouble. It was pleasure actually speaking to someone who was really pleasant and caring. Thank you Charlotte. :)”
“I had a telephone conversation with your oprative RD7 who was pleasant and helpful. He guided me through each stage
and explained every thing clearly.He answered all my questions to my satisfaction.”
“Renewed my car insurance this morning. Needed to change some details since last year. Simple process dealt with in an efficient and pleasant manner by KW9 (Katherine). Documents were waiting for me on e-mail when I got home from work.”
“Samuel Wells -SW1- was my contact for One Call home insurance renewal. He was courteous, efficient and helpful. My only criticism would be that he recited the information , relating to the policy and the renewal much too quickly, and this made it difficult to follow. I understand that a lot of information needs to be communicated, and that calls and time cost money, and that this is probably the method he has been instructed to use (ie not necessarily his fault) ,
however,as someone who has trained and (successfully) managed telephone marketers in the past I think half the speed of delivery would have been 100% easier to understand, and therefore more user friendly”
