“Very clear and helpful from NC4 member of staff - but did take quite a long time on the phone to sort out.
Worth it though to be sure of getting everything correct. Very competitive quote -saved us £50 and better provision than our last insurers. Thank you.”
“One call , contacted Katherine Wilson ( KW9 ) went through all the details and was very polite and very clear on all my details about the car policy .
Would recommend this insurance company .
G W”
“NC4 was providing the right customer service, which I cannot gain any information via online.
Also online database duplications were clearly educated to NC4.
She was correcting all duplication issues in insurence portal.
She was correcting all duplication issues cyber criminals created against my family in car insurence portal.”
“Rang today to update my policy details by adding on a cherished number plate. I was updated that I was 21 in the queue but was on only on hold for 2 minutes. The process and payment took less than three minutes and policy documents came though by email immediately.
The support guy, Steven (SH4) was totally on the ball..Couldn't be easier.”
“I called today because some of my documents had not been emailed to me from the previous day. I spoke to another young lady called Rosemary RS3 who was really pleasant and helpful there was no fuss she apologised to me and emailed them straight away. Thank you Rosemary..”
“James Bedford was excellent very informative, most of all made my day by speedy response and used initiative to tackle anything I asked of him during the conversation with a positive attitude. Can't ask for more”
“James Bedford was excellent very informative, most of all made my day by speedy response and used initiative to tackle anything I asked of him during the conversation with a positive attitude. Can't ask for more”
“DO NOT USE THIS PROVIDER
Cancelled my policy after finding the included breakdown cover was only valid within ten miles of my home and at a cost of £20 per attendance, to upgrade to national recovery cover would cost an extra £60. After deducting £49 from my premium for admin costs I was advised that the balance would be credited to my account within 3-5 working days. 2 weeks later the money had still not been credited, I called one call on Saturday 4th July 2015 and was told by Justin that the repayment was being processed and may even be in my account that day, THIS WAS A LIE, one week later the money had still not been credited, a second call had the customer service? advisor telling me that it had been processed that day (8th July) and would probably take 5-7 days. After almost 3 weeks I am still waiting for my refund, money can be taken at the speed of light, but I still have to see mine returned to me.”
“NC4 was very helpful and talked through the policy and made a small change where applicable.
Very pleased with the price of the policy and the way in which NC4 took me through to the secure payment line.”
“I was welcomed by customer service representative LM8 and I was given a very good response to my enquires. Was very helpful and explained all very clearly and I was able to understand the policy. Needed to make a couple of changes but was given all the information I required and added to my policy. Impressed, and I hope it continues to be a good service as it is the first time I have insured my car with you.”
“SH 4 was very helpful as we were changing existing policy to incorporate a new van he explained the increase in the existing policy and took payment via a secure line.”
