“Spoke to Oliver OF1 as had received letter saying my policy would be cancelled due to proof of milage not being sent. I had sent this via email and post so Oliver checked my file and confirmed I could ignore the letter. No issues with call centre service. Good you can take photo and upload documents.”
“After speaking to someone through the online chat and was trying to change my address and I was advise of an additional premium of £300 which is what I pay for a year at the moment. After speaking to a lady on the phone and explained that I can take out a brand new policy through themselves for £250 for the year she managed to change the address for £55.20 which included the £35 administration fee. As you can imagine I was very happy after speaking to them on the phone.
cl4 - charmaine”
“I spoke to adviser MC7 with regard to renewing my car insurance policy, she was very clear and concise, explained everything in detail and took sufficient time to make sure I was happy with the detail of the policy. All in all a very pleasant young lady and a credit to the company. As a retired customer account manager I was very impressed with Megan Chadbourne and wish all call centres and adviserscould be so professional.”
“I received a call from AR6, Amy, shortly after receiving my quote from Compare the Market and called her back. I found her extremely polite and efficient and the cover provided represents good value for money.”
“AR6 was very helpful, very clear and made sure I got the price that I was expecting. The only improvement I would like to suggest is a follow-up email confirming the policy details and the documents I was required to upload along with my Quote Ref, as I didn't have those details next week and had to ring up again to obtain them otherwise risked having my insurance cancelled.”
“Having found a quote online i made a follow up call to alter a few details.
i spoke to AH6 who was very helpful in dealing with the alterations i requested
to set up my car insurance policy .”
“Having found a quote online I made a follow up call to RD7.
He explained everything I had requested and asked if I wanted any upgrades (again explained very clearly).
I took him up on the upgrades and have now taken out two car policies which give me more cover and cost less than my previous provider. One call will be my first point of call at renewal time and will also recommend them to friends.”
