“Nicole NC4 was very helpful and pleasant. Its wonderful having a Uk call centre. She answered all my questions and helped me understand what the policy entailed. She listened to what I said and made pleasant conversation. She was very nice and relaxed and I felt comfortable speaking with her. She did not rush me and she went away and asked for answers to make sure her information was correct. I enjoyed speaking with her to sort my car insurance. Nicole is a credit to the company.”
“Nicole NC4 was very helpful and pleasant to deal with - so much nicer and easier to understand and talk to someone who speaks the same English as me. Really appreciate UK call centre ethic. Nicole had to deal with several questions from me including different quotes that I was getting from your online page and from an email quote. She did not hesitate to find out why they were different and explain everything. We had an engaging and informative dialogue and she was very professional, listening to me and helping me understand what was being offered. Once I had clarified my questions I bought my car insurance with her. Thank you for such down to earth helpful staff, Nicole is a credit to you.”
“Excellent value and excellent service both online and through customer services operator LC1 was very pleasant, polite, efficient and helpful when I requested my documents to be re-e-mailed to me..”
“Kimberley took my call and explained things clearly. The whole process was very thorough but not nearly as time consuming as some other insurance companies I have called in the past. Any questions I had were answered quickly and effectively. Overall a good experience and I will be happy to use One Call again in the future.”
“Needed due to a bereavement needed to change my policy documents, nk3 was helpful and considerate to my situation, The documents came by email so quick it was amazing. Have used One Call for two years nowand they are well worth using.”
“There was no waiting around, or music being played at me, before my call was answered. The person who dealt with my details was Amy AH6. She was very helpful and explained all the details as well as answering my questions.”
“The agent NK3 was helpful fully understand ear my needs and gave excellent customer service, your very lucky to have a person of this caliber working for OneCall.
Excellent is all I can say.”
“The whole process was very simple, but due to my bank card being expired since I took my insurance out with them the year before it was 5 days before i noticed and had to call them. They also said I would only get proof of my no claims discount if I ever left them and it would only show up to a maximum of 5 years. I have had 8 years with no claims.
Good customer suervice though and promt at answering the calls.
The person i dealt with was (KB6) - very knowleable and brilliant customer service.”
“The whole process was very simple, but due to my bank card being expired since I took my insurance out with them the year before it was 5 days before i noticed and had to call them. They also said I would only get proof of my no claims discount if I ever left them and it would only show up to a maximum of 5 years. I have had 8 years with no claims.
Good customer suervice though and promt at answering the calls.”
“The whole process was very simple, but due to my bank card being expired since I took my insurance out with them the year before it was 5 days before i noticed and had to call them. They also said I would only get proof of my no claims discount if I ever left them and it would only show up to a maximum of 5 years. I have had 8 years with no claims.
Good customer suervice though and promt at answering the calls.”
