“My issue which needed the address changing was sorted quickly and correctly and the documents e mailed to me immediately. This was done by AE2.
Many thanks”
“This is the first time i have used one call and obtained a quote online but needed to verify a few things and confirm the cover. i found the agent Ashleigh( AG3) very helpful, polite and knowledgeable on the phone and i think her professionalism reassured me to purchase the insurance on this occasion as i was wary about using an unknown broker. thank you”
“This is the first time i have used one call and obtained a quote online but needed to verify a few things and confirm the cover. i found the agent Ashleigh( AG3) very helpful, polite and knowledgeable on the phone and i think her professionalism reassured me to purchase the insurance on this occasion as i was wary about using an unknown broker. thank you”
“My advisor Kim (KB6) was great she was helpful in adding details to the policy and calling me back to go ahead with the renewal. Very impressed with the service I received”
“After rather a long process and delay in speaking to the correct department the service was very good. I was impressed with the level of security when making payment.
Very pleased that this years premium was lower than last year. I would recommend to friends and family.”
“Customer Service....... What customer Service, each time I have called the advisers seem so disinterested and have no real thought for the customer.
I was hung up on twice on 31/5/15 the adviser answered said hello and waited less than a second for my response before he dropped the call, oh and low and behold this was 2 minutes before 2pm, your closing time on a Sunday!! I had been on hold for 35 minutes at this stage so needless to say i was extremely angry and upset.
I was advised on the 2/6/15 my updated documents had been emailed, but all I got was an email to provide customer feedback, well lets say your customer service is rubbish!
Once my policy ends, I will not renew as I feel disheartened by your companies lack of customer skills.”
“So far, no issues and been a good service KB6 has been very helpful in assisting and going through the quote in details to ensure completeness and that the policy is applicable for my needs.”
“very straightforward and easy to follow instructions/questions etc. Came close to price matching another quote, but sufficiently close to make me stay with one call.”
“Spoke to Laura Hulley (LH5) and she was absolutely fantastic. She was really helpful and provided me with every single piece of information that I wanted before I purchased my home insurance policy. I have read some not so good reviews of one call insurance but after talking to Laura (LH5) I feel much better.”
