“This review is more to deal with changing the vehicle on the policy and I must say that both SH4 and CL4 were more than helpful and gave us all the information we required to make an informed choice. They were very knowledgeable, warm and friendly. would be more than happy to communicate with either of these two people should we need to get in touch again.
About when we came back from a weekend away (May 24th) and found the windscreen had been smashed criminally whilst away, all the customer service person could say was that it was a bank holiday week-end and we would be unable to get assistance until after the bank holiday. We therefore had to call for assistance ourselves from family to get us home.”
“Excellent customer service. One Call telephoned to advise me that my excesses were above those necessary and in doing so they were reduced to lower amount with no additional charges.”
“The person I spoke to was helpful and friendly, however, in common with so many people doing this sort of job, she spoke very rapidly. No doubt this is because it's very routine to them, but it's not at all helpful to the customer.”
“Helpful and understood situation. Had mad my purchase via compare the market but had also received invite to renew from OneCall so needed to confirm only one payment would be taken.”
“I telephoned Once Call as a lot of the questions were unclear on the comparison site. The caller was Ashleigh she was very helpful and asked her manager things that she was unclear about. Having a son at University for half of the year does present tricky questions.”
“I am a new client for home insurance with this company but so far everything was explained to me and hope I get the same service if I ever had to make a claim.”
“The agent I spoke to (KB6) was extremely helpful and the renewal of my home insurance policy was processed quickly and efficiently. The confirmation documents were emailed to me within minutes thus endorsing the overall good impression of the company that I had received during my previous telephone conversation to renew my policy.”
