“It was easy to buy, but there was a mistake on the policy and when I phoned to correct it I was contradicted by the assistant who insisted my address didn't exist, now I am many thing but I am not an idiot and I don't expect to be treated as such. Otherwise she was very helpful to fix the problem.”
“The customer care agent MR1, Mahalah Rocket was very helpful to clear my doubt on the wording of the policy. She was very patient and handled my query in a professional manner.”
“The lady on the phone was very helpful, and very knowledgeable, and i was able to get a very good price. This is a British
company with a English speaking people, not a far away call centre!!!!
KB6 was here reference name .
Very good 5 star service.”
“I am Impressed with one call especially after they rang me to say I was paying too much for my excess. Got a special price for recovery as well. I do comparisons every year but one call manage to match the price for me.”
“I was very impressed with the lady (KB6) who dealt with me on 3 June. She was clear and very helpful and she quickly dealt with my problems. Previously, I had had problems with the company: a letter inviting renewal of my policy never arrived in mid-May; and the telephone number given in documents to contact the company turned out to be wrong (relating to motor, not home, policies). This left me hanging on the phone for 15 minutes on 2 June and I had to start all over again when I eventually got through and obtained the correct number. Also, the documentation I was sent was inconsistent, sometimes recording that I had buildings but no contents insurance. KB6 explained that this was because Aviva, the insurer, was having computer problems, and she was able to correct the error for me, for which I was grateful.”
“Spoke with Kimberley Brooker (username KB6) who was very helpful and went through all the details of the policy and made amendments where necessary over the phone. She was immediately available when I called back and we concluded the business very speedily.”
“Policy was dealt with by Kimberley Brooker KB6 who was very friendly, professional and clear. We always have great dealings with One Call across our multiple policies.”
“Total rubbish cancelled my policy after three months with no warning Decided after seeing my no claims. Bonus It wasn't any good after 30 plus years of no claims Would not recommend anyone to use any of their Insurance services or cover BUYER BEEARE”
