“The only problem I have had is that the renewal documents were emailed to an old non existent email so it was automatically renewed without my knowledge. On phoning them it was quickly rectified and the relevant documentation emailed through. I would have appreciated a renewal letter by mail. MB9 was very helpful on phone and changed the email immediately.”
“Only advice I can give stay away from this company I bought holiday insurance online had to phone bout 5 times for documents only to be told they had no record of me even though credit card clearly stated they had took money then had call this morning Asking why I cancelled said they had emailed docs to me stay clear incompetent company”
“I was given a price for my insurence,after the first month of starting with One Call,I had informed them that I had points taken five years ago,because it was still on the paper licence they increased the cost of the policy,by then it was to late to cancel with One Call,I definetly will not be insuring with this company again.”
“Their customer service is good but their phone machine is useless ,it keep putting me through to different department. I had to phone four times to reach right department. I got frustrated and nearly gave up.”
“One Call Insurance are an really bad company, non existent Customer Service and no help or support offered during a No Fault Claim. Standard of repairs to bodywork OK, but mechanical repairs in a dangerous condition when car returned. Car offered back in a very dirty and non professional condition. I would never use again.”
“Phone call staff were great MB9 documents emailed with regard to electronic info email notification and password where terrible website not clear and chat line is a waste of time for home insurance. Telephone resolved my problem in confirming the details where correct very effective. I'm conversant with modern technology but I didn't find your website friendly with regard to retrieving my policy info. Regards Ray Lee”
“The online system was a bit awkward to access, whenever I tried to input the pin you provided it said it was incorrect and locked me out at one point but when I spoke to customer services they emailed me the documents so I would not need to go online again which was really helpful.”
“I found the process very easy and the agent (RN4) was clear in her communication. The price was very competitive for the full cover I have. Saved some money by switching company rather than renewing with previous company.”
