“I am new to using the internet for car insurance. I would advise anyone using One Call to be completely sure you do not make even the slightest mistake when completing your initial documentation information. Check ALL the information on the site before making a commitment to insure with One Call. I made an unintentional mistake on my inital form relating to the number of years no claims bonus, I had so much hassle to have it rectified and after much aggravation I agreed to a lower charge of £35 incurred for my error. If you need to make any changes i.e. you move address, even if its only 1 or 2 miles down the road you will incur a charge of £50. I have been informed that I will incur this additional expense, even though I tried to explain that I am living on the small island of Barra, in the Western Isles. My car would still be kept in a driveway etc... The customer service agent informed me that although I moved a short distance the fee would be £35 administration plus £15 due to a higher risk location???? I made the mistake of paying for my insurance up front, therefore each time these additional fees are added to my account One call access my account to withdraw the amount. I am new to this area in the Western Isles having moved from Northern Ireland where I have been with the same Insurer for years. They provided a friendly and helpful service and even went out of their way to help me get the information relating to my no claims bonus, that One call said they would be unable to obtain for me. Bearing in mind that my no claims bonus was with AXA insurance broker in Northern Ireland and AXA were also the broker One call were using. I have lost confidence in One Call from the first day I have had any communication with them, and regret being involved with them. I have decided to put it down to bad experience and I will look elsewhere for insurance, as I would not like to rely on One call's support if I needed them in event of an accident or breakdown. Needless to say its been a costly mistake both financially and mentally. Be careful before you buy and DO READ the small print.”
“Username: AA2
Hi
I reported this two days ago but I had the great good fortune to speak with Amy. She had previously highlighted in vm messages that my policy was up for renewal. When I called it was to cancel my renewal but after Amy flourished her product knowledge, charming telephone manner & advice I decided to remain a customer of One call for my car insurance. Without Amy's help & intervention this would not have happened. she is a credit to herself, her training & your company. I would recommend your services to others based on this experience
thank you
best wishes
jeff”
“I contacted one call about my renewal the service I got excellent . The person I spoke to was very nolligable and sorted my questions quickly .
Thankyou”
“The provider was very helpful though the quality of the phone line was not so good and she spoke very fast. She was able to give me all the information I requested”
“spoke to LC1 and sorted out everything for me and added extra legal protection, great service and dont keep you hanging on the phone just took 2 mins to be put through to LC1 would recommend to anyone and already reco to family & friends”
“Spoke with a really lovely woman AE2 when I called to make an enquiry about my policy. She was very warm and understood my problem - really listened- and most importantly acted more or less instantly to calm and help me.”
“Spoke with a really lovely woman AE2 when I called to make an enquiry about my policy. She was very warm and understood my problem - really listened- and most importantly acted more or less instantly to calm and help me.”
“I found the service straight forward clear and helpful, which gave me time to review my policy and ask questions over the phone. Therefore happy with the home Insurance I purchased.”
“Your representative Amy (AA2), called to remind me of my policy expiry. She handled my queries diligently, knowledgeably & professionally plus she has charm & wit on the phone. based on my experience dealing with Amy (AA2) I would give you repeat business and unreservedly recommend your organisation/services to others - whether friends or family
thank you”
