“Emma seemed to follow the One Call procedures to the letter. I did not feel that any part of our conversation had to be thought about. The answers to my questions were precise, clear and conveyed over the telephone line in a polite way. There was also frequent requests during our conversation asking if what had been stated had been understood. Overall a very polite conversation. I only wish other telephone conversations were as good.”
“This Monday morning I decided to get through all my backlog of business, starting with the house and contents insurance. I had received a renewal letter from One Call with a quote and popped onto the computer to compare. No other company came close to the price, apart from One Call offering the same cover for £27 less. I called them and was put through quite quickly to Kimberley Brooker (KB6) who adjusted some of the details on my existing policy and it still came out nearly £20 cheaper than expected. I bought the insurance and can rest assured that everything is covered. Also, going through the internet gets me another Meercat toy!”
“AE2 dealt with my business quickly and clearly on the telephone, and followed up by sending the associated paperwork by e-mail very promptly. I would happily deal with this agent again.”
“Had to wait 5 minutes because I was 21st in the queue, but I did and the guy I picked up was quick, thorough and solved my question.
Car Insurance is a minefield which covers most companies. One has the be wary of "bribes" - e.g. first year free breakdown.
But I feel One Call really do try and put the customer first.
They definitely helped me a year ago, after I'd had a hit and run accident and my former insurance company did not help me at all.”
“I found the process of purchasing home insurance with OneCall was very easy and straightforward.
The Household Advisor that assisted me, Samuel Wells SW1, was very clear, professional, and easy to communicate with.
He was also able to help me with a query I had relating to my motor policy I also arranged via OneCall.
I found the prices were competitive, and the extent of the cover offered seemed thorough.
The documents were emailed to me within seconds of the call end.”
“Spoke to KB6 to correct the address given by the database used on the web site and requested a printed version of the documentation. Good transaction and communication.”
“This review is more to deal with changing the vehicle on the policy and I must say that both SH4 and CL4 were more than helpful and gave us all the information we required to make an informed choice. They were very knowledgeable, warm and friendly. would be more than happy to communicate with either of these two people should we need to get in touch again.
About when we came back from a weekend away (May 24th) and found the windscreen had been smashed criminally whilst away, all the customer service person could say was that it was a bank holiday week-end and we would be unable to get assistance until after the bank holiday. We therefore had to call for assistance ourselves from family to get us home.”
