“I was very impressed with the lady (KB6) who dealt with me on 3 June. She was clear and very helpful and she quickly dealt with my problems. Previously, I had had problems with the company: a letter inviting renewal of my policy never arrived in mid-May; and the telephone number given in documents to contact the company turned out to be wrong (relating to motor, not home, policies). This left me hanging on the phone for 15 minutes on 2 June and I had to start all over again when I eventually got through and obtained the correct number. Also, the documentation I was sent was inconsistent, sometimes recording that I had buildings but no contents insurance. KB6 explained that this was because Aviva, the insurer, was having computer problems, and she was able to correct the error for me, for which I was grateful.”
“Spoke with Kimberley Brooker (username KB6) who was very helpful and went through all the details of the policy and made amendments where necessary over the phone. She was immediately available when I called back and we concluded the business very speedily.”
“Policy was dealt with by Kimberley Brooker KB6 who was very friendly, professional and clear. We always have great dealings with One Call across our multiple policies.”
“Total rubbish cancelled my policy after three months with no warning Decided after seeing my no claims. Bonus It wasn't any good after 30 plus years of no claims Would not recommend anyone to use any of their Insurance services or cover BUYER BEEARE”
“MB9 resolved my request in a friendly, prompt and efficient manner. I was most pleased with the outcome and had a very positive experience of using the customer service as a result of it. Thank you Maxine.”
“Every dealing that I have had with this company over the years has been quick and concise.
Three years ago I had to claim after the house had been hit by lightning, I was very pleased
with how they handled what to us had been a very stressful situation”
“Every dealing that I have had with this company over the years has been quick and concise.
Three years ago I had to claim after the house had been hit by lightning, I was very pleased
with how they handled what to us had been a very stressful situation”
“KB6 was a pleasure to deal with and the phone call was effortless on my part. Feel free you call my brother Greig Elliot and offer him a new quote for his new house move in Sept/Nov.
Greig Elliot 07813796123”
“I called KB6 after receiving an on-line quote. I found her exceptionally helpful. She explained everything properly and in more detail when I requested. A fast and easy set-up of home insurance. Thank you.”
