“I save £80 on an equivalent policy with another insurance company. All options on the house insurance policy were very well explained by sales agent KB6. The policy purchase went very smoothly and I received my policy documents via e-mail through the secure One Call Vault within 10 minutes of the sale. Pleasant experience.”
“I like this company, they're dead easy to deal with, and Justin (JC1) was no exception! Cheerful, bright, patient and knowledgeable, he answered all my questions clearly, and topped it off by saving me over fourty quid on the coming years insurance compared to what I paid for this year, and I thought that had been a good deal! Total result!”
“A very good service. They offered me an excellent policy at half the price I had been quoted for renewing with my old provider. The customer service operator (KB6) was pleasant and efficient. I would recommend One Call Insurance.”
“My first attempt at buying car insurance on line. CE6 was very quick off the mark with a follow-up call within minutes of an initial trawl of "Compare the Market" prices and specs. Couldn't discuss at length at that moment, but agreed a next day telecon. Her call-back was within minutes of the agreed call-back time. That's important to me. Query-handling was generally very smooth e.g. patient explanation of detailed differences between Protected No-Claims Bonus schemes. Only needed to go on hold once to have something checked. Sum-up - Reliable, Accurate, Efficient, both in process and execution, and with a good outcome in terms of Value for Money product purchased.
One minor quibble - the speech volume/ audibility seemed slightly below par, but this may have been a line problem. It didn't affect the outcome or the understanding of what was being communicated, but listening seemed to require a bit more effort and a lot more concentration than usual.
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“Since setting up my policy I have had extremely great service from this team. Continually professional and polite and a genuinely positive attitude to assist and help!”
“AJ5 was very helpful in organising my contents insurance.
Although the clarity of documentation and duplication issues with regards policies has not been cleared up by either OneCall or Creation Finance.”
“The lady sent to make this assessment was very helpful,polite.and apparently knew her work.The only problem came when she had to enter the loft to assess the damage.Even with some low steps she could not reach to pull down the ladder leading to the loft.I would say this was thefault of the company s for not sending a gentleman to do the necessary.
This causes problems to me since I now have to wait for another to come out to see the damage and if more rain the damage will increase.I trust someone will come soon.
Patricia Diamond”
“Adam was very patient and extremely helpful during the whole process.
The price was good and the fact that I had used One Call before meant that my details were on their system which also helped
Thank You aj1”
