“Shocking service, quick to reel you in but the passes you around when you actually want to discuss your policy. Plus there is charge of £100 plus if you want to cancel your policy. SHOCKING!”
“Spoke to 'AH6' who was very helpful and pleasant. Explained everything clearly and if I wasn't sure, explained again. Very happy with the service I received over the phone.”
“Ar6 speaks to fast and seems uninterested in any questions I had. Got to the point I had to ask to speak to someone else. Ar6 also was unable to get the documents emailed over to me, again I had to ask someone else to do it for me. All other agents seam to take the time and listen and get things done. Very difficult agent to deal with ar6.”
“Spoke to "RT2" regarding where to send documents required by One Call she was very bright and breazy plenty of help and enthusiasm, only negative I did not like the pushing of further insurance to my current level. Not her fault I would suspect that the staff are directed to sell additions to policies, not what I would expect from a Customer Service Dept though.”
“Amy (AA2) was very helpful, she gave me a call after I had not renewed my policy. She was able to match an offer that I had found with another company.”
“Amy (AA2) was very helpful, she gave me a call after I had not renewed my policy. She was able to match an offer that I had found with another company.”
“Policy renewal was simple and the prices quoted for renewal were competitive with searches I ran for myself with other online search engines.
I called One Call and spoke to customer services person ref: RT6 and she was very helpful.”
