“I have spoken to Adam jacques today regarding my new policy and he was most helpful and made everything so easy to understand and take in thank you once again. N proctor”
“Excellent service so far, your customer service team called me several times to make me aware that my £300 excess could be reduced which was fantastic!! It's not often you get called where a positive outcome is being suggested!!
Cheers”
“I spoke to 'Lauren' [LC1] this morning to clarify and change a couple of points on the Statement of Insurance, and found her to be so helpful and friendly. She also took the time to explain the benefit of Excess Reducer, which I am pleased to have received. Thank you so much. I am SO-O-O-O-O-O pleased I came back to One Call Direct. Thank you x”
“My daughter recommended One Call car insurance to me as she insured her car with One Call after a none fault accident her car was repaired and back as new again within 2 weeks she even was given a loan car. So this year I got a quote from One Call which was over £90 cheaper than renewal I had to phone One Call to confirm the price and spoke to JP3 who confirmed the price was correct including breakdown cover I took out the policy.”
“spoke to (KW9) this morning all great quick and easy and prompt with any queries what more can i say, by far the easiest customer service call for years by far,
Thank you”
“Phoned up to inquire about my documents as they had not been e-mailed to me. OF1 answered my call in a very professional manner and sent me my documents during our telephone conversation.”
“iNITIAL CONTACT VERY POOR. IRRITABLE AND UNFRIENDLY AND FRANKLY LACKING IN KNOWLEDGE IN ANSWERING A SIMPLE QUERY. PASSED ON TO A VERY COMPETENT LADY, AMY, WHO WAS COMPLETELY THE OPPOSITE AND EXCELLENT IN CLEARING MY ISSUES AND GETTING THE POLICY RENEWED.”
