“all computerised. impossible to contact by telephone to re confirm receipt of no claims proof. Only read poor reviews after purchase. would not have ventured near otherwise.”
“Good
easy transaction nice friendly person on the phone was able to help and deal with what i wanted quickly and first time
Bad
waiting endlessly for a human to answer the phone the normal nonsense about an unusual amount of calls which is a lie the company just dosent employ enough staff to deal with there customers even though they are very good when you get to them.”
“The lady that dealt with my insurance was very good, her user name Is (CB8). I was very impressed with her, she explained everything to me, and took time in answering any question I had.”
“I have been a customer of One Call for several years. However I was extremely alarmed upon arriving home from holiday abroad to find my car insurance had been cancelled less than ONE HOUR after I had been sent a renewal reminder. This meant I had driven home from Heathrow airport without knowing that I was uninsured. I contacted One Call immediately and spoke to supervisor NS4, who confirmed that I was not covered but could not explain how the mistake had been made. Nonetheless he did say that if I had had an accident I would have been in serious trouble. This I found very disturbing. However he was gracious enough to apologise for the mistake and promised to make sure this would not happen in future.
I have re-insured my car for another 12 months and expect this will never happen again.”
“Agent was helpful and processed my request whilst on the call, good customer service, well done.
Call queue waiting time could have been improved for the centre, I was on hold for 12 minutes initially before I got through.”
