“Had to call customer services to discuss my policy renewal, the person on the phone was very helpful and professional. I was able to amend some details and renew my policy in a matter of minutes.”
“During the renewal of my Home insurance I had to speak with a representative of One call Insurance an Adam Jackson. I have to say from the outset Adam was extremely helpful, pleasant and efficient during the telephone call. He explained each step of the renewal system and was very clear on his explanation of what was happening as he typed my renewal request. As result of Adams pleasant demeanour and assistance I will recommend One call insurance to my family and friends and will use their website when changing any other insurance policies. Thank you.”
“Noproblems with them. Only gripe is that when I rang about a part of my policy there customer services were very slow to respond. After 30 mins on hold I put the phone down.”
“No hassle. I originally contacted One Call to cancel my renewal but was quickly offered another quote. Clear and concise information. AJ5 answered all my queries immediately.”
“all computerised. impossible to contact by telephone to re confirm receipt of no claims proof. Only read poor reviews after purchase. would not have ventured near otherwise.”
“Good
easy transaction nice friendly person on the phone was able to help and deal with what i wanted quickly and first time
Bad
waiting endlessly for a human to answer the phone the normal nonsense about an unusual amount of calls which is a lie the company just dosent employ enough staff to deal with there customers even though they are very good when you get to them.”
