“Although emails and documentation for renewals say you are the cheapest clearly you are not as a renewal admin fee of £30 put the premium up, I had a £20 discount given to me on my renewal so because of this offer I remained with you.
We all have tighter Budgets and they get tighter and tighter if there is a margin for a cheaper quote then this should be observed and given at the time of renewal rather than us having to ask for the discount.
On a brighter note your Representative Laura Hulley was friendly and helpful with my query on the renewal and because of her help this secured my staying with you.”
“Had to call customer services to discuss my policy renewal, the person on the phone was very helpful and professional. I was able to amend some details and renew my policy in a matter of minutes.”
“During the renewal of my Home insurance I had to speak with a representative of One call Insurance an Adam Jackson. I have to say from the outset Adam was extremely helpful, pleasant and efficient during the telephone call. He explained each step of the renewal system and was very clear on his explanation of what was happening as he typed my renewal request. As result of Adams pleasant demeanour and assistance I will recommend One call insurance to my family and friends and will use their website when changing any other insurance policies. Thank you.”
“Noproblems with them. Only gripe is that when I rang about a part of my policy there customer services were very slow to respond. After 30 mins on hold I put the phone down.”
“No hassle. I originally contacted One Call to cancel my renewal but was quickly offered another quote. Clear and concise information. AJ5 answered all my queries immediately.”
“all computerised. impossible to contact by telephone to re confirm receipt of no claims proof. Only read poor reviews after purchase. would not have ventured near otherwise.”
