“Very friendly customer service and quick, Ashley AG3 was very helpful polite and very knowledgable. I would have no hesitation of recommending their services”
“Very poor service sending letters and emails saying I have 0 no claims when I have 4, taken 4 phone calls from me and still got nowhere , would not recommend or use again”
“Ashley Evans (AE2) dealt with my enquiry very quickly and I liked the fact that I wasn't put on hold at all or transferred to other departments. It's a shame though that you were unable to insure my jewellery”
“Had a query about changing a statement of fact on my policy, did have to hold while operator contacted my insurer, but advice given and policy booklet emailed to me. The information sent did not give me the confirmation I required but I was advised that there are records of this at One Call, would be helpful to have this confirmation myself.
Operator LC1 was helpful and understood and managed my query well.”
“Ashleigh Green AG3 was really helpful and clear in her explanation of the policy and it's options. I was happy to deal with her and she was a credit to your company!”
“Just spoke to Ashley Evans ( AE2 ) to get advice about the changes to our alarm system. Very helpful and quick. Updated documents received within minutes.
Thanks!”
“I used the online chat line where I found Thomas to be extremely helpful regarding my online application and suggested I speak to one of the Advisors direct. When contacted them direct I spoke to LH5 (Laura) who answered any further questions I had in an informed and professional manner. Overall I was very pleased with the service I received and would certainly recommend them.”
