“I used the online chat line where I found Thomas to be extremely helpful regarding my online application and suggested I speak to one of the Advisors direct. When contacted them direct I spoke to LH5 (Laura) who answered any further questions I had in an informed and professional manner. Overall I was very pleased with the service I received and would certainly recommend them.”
“Took me three lengthy phone calls to correct errors to my policy none of which were made by myself.
I'm still not confident that all has been resolved.”
“Great customer service. Got through straight away to amend my policy details and the member of staff managed to find a cheaper quote than I had received already even though I was adding items to the policy. Policy documents arrived digitally within a minute. I had put aside a good hour of my evening to deal with this matter and it was finished in minutes!”
“The adviser (AJ5) I dealt with was very helpful and explained in easier terms to understand. He went as far as to get me a better deal and cheaper than other companies.
Thank you.”
“In simple terms I am in the process of cancelling both my Home Contents and Car Insurance with One Call
I would not recommend them as an Insurance Broker to my worst enemy !!
Customer service is the worst I have experience to date.”
“I'm in between buying a house and needed to get my new house insured before I move in so this meant I had to insure two homes tj5 was very helpfull in getting the right insurance for me. He was also very friendly I would recommend one sure to any of my family and friends thank you.”
“I have found the service from One Call to very informative. Polite & courteous operator (LH5).
This is the second year in a row that I have used this company, they have have been able to obtain a very favourable quote.”
