“Took me three lengthy phone calls to correct errors to my policy none of which were made by myself.
I'm still not confident that all has been resolved.”
“Great customer service. Got through straight away to amend my policy details and the member of staff managed to find a cheaper quote than I had received already even though I was adding items to the policy. Policy documents arrived digitally within a minute. I had put aside a good hour of my evening to deal with this matter and it was finished in minutes!”
“The adviser (AJ5) I dealt with was very helpful and explained in easier terms to understand. He went as far as to get me a better deal and cheaper than other companies.
Thank you.”
“In simple terms I am in the process of cancelling both my Home Contents and Car Insurance with One Call
I would not recommend them as an Insurance Broker to my worst enemy !!
Customer service is the worst I have experience to date.”
“I'm in between buying a house and needed to get my new house insured before I move in so this meant I had to insure two homes tj5 was very helpfull in getting the right insurance for me. He was also very friendly I would recommend one sure to any of my family and friends thank you.”
“I have found the service from One Call to very informative. Polite & courteous operator (LH5).
This is the second year in a row that I have used this company, they have have been able to obtain a very favourable quote.”
“Although emails and documentation for renewals say you are the cheapest clearly you are not as a renewal admin fee of £30 put the premium up, I had a £20 discount given to me on my renewal so because of this offer I remained with you.
We all have tighter Budgets and they get tighter and tighter if there is a margin for a cheaper quote then this should be observed and given at the time of renewal rather than us having to ask for the discount.
On a brighter note your Representative Laura Hulley was friendly and helpful with my query on the renewal and because of her help this secured my staying with you.”
