“The lady that dealt with my insurance was very good, her user name Is (CB8). I was very impressed with her, she explained everything to me, and took time in answering any question I had.”
“I have been a customer of One Call for several years. However I was extremely alarmed upon arriving home from holiday abroad to find my car insurance had been cancelled less than ONE HOUR after I had been sent a renewal reminder. This meant I had driven home from Heathrow airport without knowing that I was uninsured. I contacted One Call immediately and spoke to supervisor NS4, who confirmed that I was not covered but could not explain how the mistake had been made. Nonetheless he did say that if I had had an accident I would have been in serious trouble. This I found very disturbing. However he was gracious enough to apologise for the mistake and promised to make sure this would not happen in future.
I have re-insured my car for another 12 months and expect this will never happen again.”
“Agent was helpful and processed my request whilst on the call, good customer service, well done.
Call queue waiting time could have been improved for the centre, I was on hold for 12 minutes initially before I got through.”
“Very pleased with the service, very informative and help me understand my no claims discount, which had expired whilst moving house. The ID for the advisor was AJ5.”
“I have found the service to be excellent and Rebecca was knowledgeable and very capable. This kind of experience is really very positive and is the very reason why I chose One Call for home and for motoring insurance. All-round dependable.”
“Good service but I did wait quite a while to get through. Found the quote to be very good value when I compared other quotes with the kind of cover I required. Overall a good deal and quick service.”
“Was initially frustrated trying to get through to the right department, but when I did AE2 was extremely helpful in answering my queries and providing my updated documents quickly.”
