“Thankyou onecall for your clear and concise instructions on policy renewal and direction on how to obtain my new policy.I was helped out politely and efficiently by MC7.”
“Wanted to change my payment date after changing jobs, all completed over the phone within minutes, really good experience and pleasant customer service.”
“I phoned for adding a new car on to my policy and found the whole experience very good. I spoke to LM8 and she was excellent provided me with all the options I needed and even managed to reduce my excess for me. All in all an excellent service.”
“Spoke to 'AH6' who was very helpful and pleasant. Explained everything clearly and if I wasn't sure, explained again. Very happy with the service I received over the phone.”
“Spoke to "RT2" regarding where to send documents required by One Call she was very bright and breazy plenty of help and enthusiasm, only negative I did not like the pushing of further insurance to my current level. Not her fault I would suspect that the staff are directed to sell additions to policies, not what I would expect from a Customer Service Dept though.”
“Amy (AA2) was very helpful, she gave me a call after I had not renewed my policy. She was able to match an offer that I had found with another company.”
